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IT Service Management Lead

Job Level:  Professional

SG, 068897

Due Date:  12/31/2021
Area of Expertise:  Project Management
Unit:  Allianz Singapore
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1228

Entity : Allianz Insurance Singapore


The incumbant is responsible for managing External and Internal Vendors for IT Services provided to AIS adhering to SLAs and OLAs. Monitor and feedback on the effectiveness of services provider meeting business needs and establish Service Improvement and Analytics.



  1. Internal and External Vendor management
  • Monitor and ensure SLAs are met, issues escalated and prioritized.
  • Monitor and feedback on the effectiveness of services provided by both internal and external vendor meeting business needs.
  • Establish Service Improvement and Analytics


  1. IT Incident, Problem and Change Management (Business Applications)
  • Manage and communicate with key holders on daily business application operational support
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Engage with Delivery teams to manage cross-functional portfolio of quality activities, initiatives, service demands, and to share knowledge


  1. Manage IT Services delivery compliant with Group standard and local regulatory requirements (e.g. MAS TRM, MAS Notices).


  1. Engage with Delivery team and stakeholders to establish service continuity management and disaster recovery plan management



  • Degree in Computer Science, Management Information Systems or related field.
  • PMP /PRINCE2, ITIL Certification
  • IT Project Management
  • Vendor Management
  • Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems
  • Experience of leading multi-national teams and working across countries and cultures to achieve solutions
  • Experience of setting up and managing large global service delivery in a multinational organization
  • Experience in working across countries and cultures in order to achieve solution
  • A track record of managing teams with internal/external suppliers in a multi-suppliers setup.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Independent worker but a team-player; self-starter; business-minded; pragmatic; result-oriented with a 'can-do' attitude
  • Entrepreneurial with strong managerial skills.
  • Ability to deliver high-quality results; and takes ownership of initiatives.
  • Engaging personality who is able to build and maintain good working relationships and strong professional presence

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.