General Manager, Claims Department

Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow 

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

We are looking for a Claims Manager, based in Tokyo. 

Your Team  

Out team is committed to delivering on our claims promise.  At Allianz Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.  

The Impact You Will Have  

Reporting to the Region Head of Claims in Asia, you will proactively investigate, evaluate, negotiate, and settle claims, ensure claims are handled within your authority limits and in line with Allianz Commercial Claims Standards procedures and guidelines. You will drive excellence in the claims handling service provided to brokers, clients, and internal customers.  

Some of your specific responsibilities could include: 

• Ensure that all local Claims are handled in line with Allianz Commercial standards. 
• Support the Regional Heads of Claims in the development of the Regional Claims strategy and implement locally. 
• Manage and develop local Claims staff. 
• Develop and maintain strong relationships with brokers and clients in collaboration with Underwriting and Distribution Management. 
• Ensure efficient and effective local case reserve setting , supervision and monitoring of large losses. 
• Drive implementation of best practice operational Claims handling processes, in line with global processes. 
• Proactively support acqusition of new business and retention of existing business  (including client and broker negotiations where necessary) and liaise with Distribution Management on market management initiatives. 
• Positively represent Allianz Commercial internally within the Allianz Group, and externally to the market. 

What You’ll Bring to the Role 

• Understanding in relevant products, wordings, terms and conditions and coverages. 
• Significant experience in Claims management position in relevant line of business. 
• Expert understanding of regional / local LoB insurance markets and competitor landscape 
• Expert understanding of legal and regulatory framework. 
• Significant experience in leadership of direct teams internationally and within complex global matrix environments. 
• Ability to negotiate best position for Allianz Commerfcial, and client, often in contentious situations, managing conflicting priorities of various parties. 
• Ability to analyze highly complex data, from multiple sources, in detail; identify and resolve issues before they transpire. 
• Fluent Japanese and Business English skills. 

58421 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.  

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

Care to join us? 

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead. 

Learn more about careers at Allianz Commercial by clicking here. 

Learn more about Allianz Commercial by clicking here. 

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture. 

People with disabilities: 
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com 

Recruitment Agencies:  

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. 

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