Expression of Interest - Recovery Officer

Multiple locations

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

You'll be responsible for:

• Engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers.
• Exceeding customer expectations with consistent positive experiences that build loyalty.
• Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL.
• Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards.
• Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability.

About you:

• Experience in claims management within a complex, matrixed general insurance organization.
• Effective planning, prioritization, and task organization skills to manage competing demands and resources.
• High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information.
• Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.
• Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL.

What's on offer:

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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