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Claims Investigator

Job Level:  Professional


Due Date:  TBC
Area of Expertise:  Customer Services & Claims
Unit:  Allianz UK
Job Type:  Full-Time
Remote Job:  Remote working
Employment Type:  Permanent
ID:  4809

 About the Role

We have various exciting opportunities within our family of talented people for both experienced and trainee Motor & Casualty Claims Investigators.  The positions will be home/field based working as part of a regional team and be supported as part of the UK wide Allianz Claims Investigation team covering England, Wales, Scotland and Northern Ireland.    You will be working both in the field and from home investigating predominantly bodily injury general insurance claims dealing with legal liability and indemnity and recommending the best course of action for efficient and effective claims settlement to ensure the customers receive outstanding customer service, in line with the Claims business objectives and to personally contribute to the growth of the business.


The roles will be covering the following areas:

1 position will cover - Bedfordshire, Hertfordshire, Oxfordshire, North Wiltshire and North London and surrounding areas as required.

1 position will cover - South East (central london and or home counties bordering the M25)  


About You

You will have a background in liability claims handling, with either a general insurer, loss adjuster or legal firm.

You will have good knowledge of General Insurance end to end processes and products with at least 3 years’ experience of handling Casualty (EL, PL, Products) and Motor (inc. bodily injury and third party property damage) claims.

Previous field investigation experience is preferable but not essential.

You will have excellent written and verbal communication skills with the ability to explain complex or technical information in a simple way and when required have the ability to Influence, negotiate and deliver great customer experience and outcomes. 

You will have good organisational skills with the ability to control effective diary management and ability to manage your own workload and prioritise accordingly. You will be PC literate with knowledge of Windows 10, MS Office 2016 and preferably ACII qualified or progression towards

You will need a Driving Licence to be able to complete this role as home and field based working. 


The Details

You will be responsible for investigating, reporting on and negotiating motor and casualty claims, including non-complex third-party property damage, as required by the Claims Handling Centres, within agreed authority levels in accordance with Company and Regulatory requirements ensuring a high standard of customer service. You will investigate claims both in the field and through your use of desktop investigation skills.


.About Us:

At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.


We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK.  We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?


What we can offer you:

The role is a band D in the AZ Structure. Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

  • Flexible buy/sell holiday options

  • Competitive bonus scheme

  • Generous pension contributions

  • Development days

  • A discount up to 50% on a range of insurance products including car, home and pet

  • Retail discounts


Additional Requirements:

At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.


Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.