Workforce Management Lead

Job Level:  Professional

Dublin, IE, D12 P651

Area of Expertise:  Operations
Unit:  Allianz Partners
Employing Entity:  AWP Health & Life SA
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  31233

What you do


Reporting to Global Head of Operations Transformation & Support, the Workforce Management Lead will lead the team responsible for the headcount and workforce planning across the Allianz Partners Health platform. This is a strategic role, with a remit to develop and maintain best practice delivery of Workforce Management for Operations globally, aligning with the goals of the business.


Responsibilities will include, but are not limited to, the following:


  • Development of global Workforce Management and Productivity Frameworks
    • Develop a standardised framework and programme for workforce management and productivity globally, ensuring alignment across functions and regions within Operations globally
    • Be accountable and take ownership for deliverables within the overall programme, and have the ability to prepare strong recommendation and proposal papers for Senior Management
    • Lead and develop team of direct reports to provide high-quality inputs to the organization and consistently deliver high performance
    • Manage and structure the delivery of functional workforce performance reviews with the support of the appropriate functional operational departments 
  • Implement and embed formalised headcount reporting and planning approach
    • Be accountable for monthly planning exercises to proactively communicate with Senior Management on future scheduling, and also communicating clearly performance in previous periods with KPIs
    • Oversee the preparation of forecasts, capacity plans and schedules for back-office and front-office teams ensuring it meets the requirements of each department and enables delivery of KPIs
    • Coordinate yearly, monthly and ad-hoc headcount alignment exercises with Operations, Human Resources and Finance to ensure full alignment across the business
    • Generate workforce performance dashboards to senior management reporting level
    • Deliver and maintain a monthly approach to global headcount tracking and movements, ensuring aligned data points exist across Operations, Finance and HR 
  • Drive strategic focus on cost and client onboarding across Operations
    • Collaborate with the wider business to assess the impact of new initiatives on resource availability and demand
    • Provide inputs to key initiatives leveraging existing and new data sources to inform key decision making
  • Other requirements
    • Support project assignments as required


What you bring




To be successful in this position you will need to have the following skills/ experience:


  • Minimum 5 years of relevant experience, preferably in a multinational environment 
  • Experience in a multinational environment, producing accurate work within tight deadlines
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers and complex data sets


  • Your Behavioral Competencies
    • A highly customer-focused individual with excellent interpersonal and communicative skills
    • Excellent problem solving skills
    • A high level of results/goal orientation
    • Takes full ownership and responsibility for the task/duties assigned to them
    • Very high attention to detail
    • Excellent team player & ability to work on own initiativHighly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
    • Fully capable of prioritising and managing own work independently 
    • Ability to influence others and lead by example


What we offer

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.