We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has several well-known customers facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value for our customer.
Summary
The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.
Main Tasks
•Be a strong team player with good communication skills
•Ability to be flexible and open to learning new skills
•Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
•Process 50+ email per day and work on additional tasks
•Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
•Build positive and professional working relationships with internal clients
Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete
Behavioural Requirements
•Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
•Responsible for the policy management of small, medium and large corporate clients.
•Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
•Aim to achieve a first time resolution when communicating via email or phone.
•Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
Behavioral Competency
Customer & Market Excellence:
•Strive for excellence at every touch point with the customer
•Foster state-of-art technical/operational knowledge and strive for continuous simplification
•Be the benchmark
Collaborative Leadership:
•Empower the team and provide purpose and direction
•Develop people, provide feedback and care to employee wellbeing
•Collaborate and exchange best practice.
Entrepreneurship:
•Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
•Take ownership and responsibility
•Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust:
•Act with integrity, honor commitments, tell the truth
•Foster diversity and inclusiveness
Act transparently and promote corporate social responsibility.
Minumum Requirements
• Bachelors Degree
•Administrative experience in a customer focused role
•Experience working in pressurized environment with tight deadlines
•Strong Knowledge of Microsoft Office (Excel, Word)
