Business Analyst

The sales support team is responsible for fostering profitable growth in the local Business Units and Global functions across 44+ countries and 6 different personas. One major pillar is supporting sales by providing sound sales processes, sales applications, and training. The Global Sales Support Team is the home of the “Salesforce” applications which is used as the collaboration tool for Sales with adjacent functions, such as Legal, Compliance and Underwriting.

We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analysing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems. Also, the candidate enjoys working in a global set-up since both our team is spread across multiple countries as are our stakeholders we work for.

This position reports into the Salesforce CRM manager.

What you do

Key responsibilities will include, but are not limited to, the following:

• Work with stakeholders to define and refine business requirements based on the ever-changing business needs.
• Create detailed documentation of business requirements, processes, and solutions.
• Develop and document business process models to illustrate current and future states.
• Design, develop, and maintain regular reports, dashboards, and scorecards using various data reporting tools to monitor adoption of new processes.
• Facilitate discovery sessions working with the business, technical and functional team members to identify the right solution.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Collaborate with IT and data teams to enhance existing solution and build new functionality.
• Provide training and support to end-users.
• Assist with the implementation and UAT of newly designed functionality.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Participate in special projects and perform ad-hoc analyses as required by management.
• Support in building a community approach
• Customer Account governance

What you bring

• 4+ years of experience in business analysis or similar role.
• Advanced proficiency in PowerPoint, Word, Excel, collaboration tools such as Miro, Jira an advatage
• Excellent verbal and written communication skills.
• Proven ability to manage multiple tasks and adapt to a changing, fast-paced environment.
• Strong problem-solving skills and the ability to exercise sound judgment.
• Salesforce experience is an advantage.
• Fluent in English, other languages an advantage

 
What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

 

55877 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.