Documentation Coordinator

Hybrid - Guildford / Bristol

About Us

Allianz is a global insurance company serving across 70 different countries, from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture, we've recently been recognised as a Great Place to Work.  

About the Role

We have an exciting opportunity to join the Document Management Team, as a Documentation Coordinator.   In this role you will co-ordinate document change, creation and fulfilment across all areas of customer facing documentation. You'll work with IT and external suppliers to achieve effective scheduling and delivery. You'll provide specialist analysis to support business requirements and wider best practice across a variety of document management activities.

Key Accountabilities: 

• Co-ordinates the creation and amendment of all documentation (pre-printed and transactional policy packs, admin letters and emails etc)
• Provides advice and best practice guidance to the business on BAU activity and Projects. Ensures time, cost and quality commitments are met
• Ensures Brand guidelines and documentation best practice are applied to documentation
• Safeguards Digital and Contact Assets used across documentation
• Ensures stock levels are adequate and sufficiently maintained and authorised with key suppliers
• Sanctions destruction of stock and re-prints. Drives improvements to reduce cost and wastage
• Supports monitoring of documentation supplier’s activity, escalating issues and identifying resolutions
• Monitors operational MI and performance and co-ordinates documentation-related incidents

Essential Skills / Experience

• Excellent organisational and project management skills

• Proficient in MS Outlook, Word and experienced to a base level of Excel

• Ability to draft documentation based on data driven outcomes demonstrating attention to detail at all times

• Excellent relationship building skills and experience of managing all levels of stakeholders

Desirable Skills / Experience

• In-depth knowledge of the respective policy administration systems and correspondence functionality, and Digital Services Platform

• In-depth knowledge of document management toolsets –  Digital Asset Management (DAM), composition toolsets (GMC, Thunderhead etc), records management (FileNet, other document repositories), digital and paper-fulfilment solutions

• A good knowledge of the relevant regulatory policies, framework and procedures

• Expert advisor and business requirements co-ordinator across the specification, documentation and testing of new and existing customer-related documentation

• Understanding of how Allianz and external supplier document composition toolsets work

• Experience and understanding working with third-party external print providers to develop and deliver document change and run operational services

• Relevant operational/transactional systems and good appreciation of testing and release cycles

• Achieved or working towards CII or other relevant insurance qualification

What We Will Offer You  

Here at Allianz helping you achieve a good work life balance is important to us, we believe in supporting hybrid work patterns, our aim with this is to help innovation, creativity and you to excel. You’ll combine working from our Guildford or Bristol office with working from home.
 
We have a fantastic benefits package which includes a range of flexible benefits for you to choose from – including: retail discounts, discounted insurance cover and our newly launched ElectriX car purchase scheme. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

•    25 days holiday & bank holidays 
•    Annual performance related bonus
•    Generous pension contributions and Life Cover up to 4 x salary
•    A discount of up to 50% on a range of insurance products, including Car, Home and Pet
•    Retail Discounts
•    Excellent career development and training
 

Our Ways of Working 

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.  

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.  

Diversity & Inclusion 

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. 

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. 

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements. 

Accessible Application for All 

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. 

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. 

Hr-recruitment@allianz.co.uk 

resourcingteam@allianz.co.uk 

Join us - Let’s Care for Tomorrow. 

 
57657 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent