OPERATIONS SPECIALIST – PERSONAL INJURY – BRISBANE, QUEENSLAND

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to ensure internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and general administrative functions, resolving customer queries, and assisting Case Managers as required.

About the role 

• Ensure a high level of service is provided to internal and external customers by efficiently and professionally responding to and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes.
• Ensure internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and administrative functions, resolving customer queries, and assisting case managers as required.
• Ensure work is completed with a high level of accuracy, decisions are evidence based (in line with allocated authority), clearly documented and in accordance with external/internal policy and procedure.

About you 

• Experience in a customer service role, ideally within the insurance and/or finance industry with knowledge of Workers Compensation
• An understanding of relevant regulatory and/or legislative compliance requirements that impact the organization
• Demonstrates enthusiasm and ability to optimize business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
• Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
• Ability to manage internal client expectations to ensure matters are appropriately triaged and dealt with in accordance with an agreed timeline and scope.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! 
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. 
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture 

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers