About the Job 

The Salesforce Project Manager – Service Operations will be responsible for overseeing the operational execution, governance, and continuous improvement of Salesforce platform services. This role will act as the primary point of contact for service management, ensuring that Salesforce operations align with enterprise standards, compliance requirements and stakeholder needs. 

What you do

• Ensure smooth operations and governance of Salesforce services, adhering to enterprise policies and compliance requirements; establish and enforce governance structures for Salesforce platform operations.
• Act as the main liaison between stakeholders, vendors, and internal teams; ensure transparent communication with leadership, IT teams, and business stakeholders.
• Monitor service performance, address escalations, and drive continuous improvements; serve as the primary contact for escalations, issue resolution, and service-related inquiries.
• Lead Salesforce service transition projects, ensuring smooth onboarding and operational handover; manage timelines, risks, and deliverables for Salesforce operational initiatives.
• Support change management efforts, ensuring minimal disruption and alignment with business objectives; maintain documentation and reporting frameworks for visibility on service performance.
• Ensure efficient license utilization, tracking usage, and aligning with procurement guidelines; conduct periodic audits and reporting on license allocation.
• Work closely with procurement teams to facilitate renewals and contract negotiations.

What you bring

• Strong knowledge of Salesforce operations, deployments, and governance best practices.
• Strong stakeholder management and communication skills, with experience liaising across business and IT teams.
• Ability to analyze service performance metrics and drive strategic improvements.
• 5+ years of experience in project management.
• 3+ years of hands-on experience working with Salesforce, including platform administration, governance, or consultancy.
• Preferred certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, or PMP).

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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 68537 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent