Incident & Crisis Management Expert

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Multiple crisis situations and a continued growth of the threat landscape are challenges to the operational resilience of Allianz Group; the assessment and management of threats are crucial topics we focus on, when aiming at making Allianz a safer place.

The Group Protection and Resilience team is committed to ensuring that Allianz Group is able to withstand and recover from disruptions to its business operations. For our central team at Allianz headquarters, we are looking for an Incident and Crisis Management Expert with strong project management skills and a profound background in assessing and analyzing complex and multi-faceted incidents. If you are ready to be part of the team that prepares Allianz to withstand business disruptions and manages incidents and crises, take up the challenge… We are looking forward to having you in our team.

You will

• Coordinate cross-functional assessments of IT and non-IT incidents, with a focus especially on incidents assessed as “high” and “critical” and major ICT-related incidents.
• Ensure relevant stakeholder involvement in incident assessment and response, working closely with cross-functional teams to ensure consistent incident handling and reporting processes;
• Support drafting and execution of regulatory reports and internal communications.
• Monitor and produce stakeholder-centric reports on incidents, including relevant data aggregation and visualization;
• Actively foster sharing and exchange of information on incident management with other safeguarding functions and within the Group, including conducting awareness activities and trainings;   
• Actively support DORA implementation to reach an integrated incident management approach;
• Together with our crisis management experts, you enhance, shape and support Crisis Management implementation and crisis management exercises;
• Working within and supporting the Group Crisis Unit during a crisis event;
• Support the OEs (Operational Entity) to improve their crisis readiness and maturity via their local crisis management programs;
• Support systematic monitoring during OE review and self-assessment tasks;
• Act as back-up for other Protection & Resilience experts to mitigate key person risk.

Your skills

Qualifications:

• Relevant University degree or equivalent qualification through work experience
• Knowledge of relevant internationals standards, professional certifications are desirable
• Sound MS Office skills
• English skills (fluent written and spoken) are mandatory and additional language skills are welcome

Experience & Key Skills:

• Previous experience in incident or crisis management, including experience in analyzing incidents from a technical and/or business perspective;
• At least 5 years of working/consulting experience, with business analysis  responsibility.

Other requirements:

• Reliable, highly committed, precise working and independent thinking
• Strong analytical and conceptual skills, with the ability to analyze threats and incidents and determine the associated business impact.
• Capability to build collaborative working relationships and ability to work in virtual, international and complex team environments;
• Strong communicator who is comfortable presenting and facilitating trainings in front of an audience.
• Willingness to participate in the incident monitoring process, including team rotation for incident monitoring over weekends (Saturday and Sunday).
• Ability to work self-responsibly and autonomously, also at times of high pressure
• Some international travel will be required.

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT