Admin & Support Officer

Job Level:  Professional


Area of Expertise:  Customer Services & Claims
Unit:  Allianz Trade
Employing Entity: 
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  8139

Allianz Trade, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Allianz Trade offers a complete range of services for the management of B-to-B trade receivables.

Allianz Trade has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Allianz Trade is rated AA by Standard & Poor’s.

At Allianz Trade, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!


The role


- Handles all assigned tasks in support of claims and collections on time and without error

- Ensures an impeccable quality of data in the diverse IT systems

- Takes care of written customer communications in a customer centric manner

- Responsible for the quality of data by performing reconciliations activities, testing scenarios and system checks



Key responsibilities/What you do


  • Creating and updating C&C files and assigning them to the C&C user - checking correct allocation rules and reallocating when necessary
  • -Identifying most of the system errors, procedures issues, Describing issues to the Super user and creating US in view of creating defects
  • Closing of C&C files when requested.
  • Communicating (written) towards PH - Broker/Debtor
  • Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
  • Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions - complaint management
  • Create reports
  • Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
  • Taking care of correct data entry and maintaining data quality
  • Escalation to local teams and including account manager in case of unresponsive customers (chasing via GT)
  • Participating to test campaigns (corrected defect, RFC)




Key requirements/What you bring


  • Good understanding of Claims and Collections processes and KPI, reporting and systems
  • Result orientated and able to work towards zero defaulted tasks
  • Team player
  • Customer focused
  • Flexibility and critical thinking
  • Working knowledge of English language
  • Good user of MS Office package
  • -Technical skills and good understanding of basic IT concepts;
  • Basic accounting skills and understanding.
  • Ability to manage own space and time and to work in a fast-paced environment
  • 1-2 years’ experience is customer service or secretarial activities
  • Bachelor degree in Administration, Finance, Insurance or Law
  • Stress resistance


If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: