The opportunity to work on the Transformation Program came about when I was working as a Change Analyst. I knew a leader who recognized my broad background. She realized I would be a good asset to challenge the current ways we do things in the Claims field. It’s one of the things that’s great about Allianz, you’re surrounded and supported by all these fantastic leaders who recognize opportunities for you to grow. It can make it really hard to leave a team as you progress though!
Being part of Allianz’s future direction on a global scale is very exciting. When I was offered a role in Transformation, it was the kind of opportunity you can’t say no to. It’s a chance to critically look at how we operate from a customer’s point of view and reinvent. Moving on from how we are doing things today, to come up with the best way to do them tomorrow - that’s a once-in-a-career type of opportunity.
It’s an agile project, where we build and deploy in sprints. From systems to selling it touches everything we do with an ambitious view of where we want to be in the next ten years. My role is to act as the claims advocate for the design of new solutions. I put myself in our customers’ shoes and think, how would I feel about this? Together we’re exploring best practice customer solutions, product innovation and how our changes will impact Allianz enterprises globally.