CDD - Customers Service Officer
Reporting to the Group Head of Customer service the person will contribute to continously improve the customer service model to develop a fully integrated omnichannel service with the optimun level of services to the different customer segments. The role will also contribute to implement, steer and monitor the group wide quality standards and operation model for the ASD/Customer serivce departments
-Implementation and development of the customer service strategy (and CRM) to achieve the best possible multi-channel (and in the long term omni-channel service) for the different customers segments and customer interactions~crlf~-Support and coordinate the implementation of the Customer reactive service model with alignment iwth the different involved deparments and specially, Group Operations and IT and Group CX and Insights and the different regions involved~crlf~-Perfomance tracking: Corrdinate the implementaton of the all the KPIS related to the reactive customer service strategy with special focus on those regarding the ASD/Customer service (1st point contact center) operational model~crlf~
Minimum 4 years of experience in Marketing or Customer service related roles (preferably B2B industries)~crlf~-Education: Degree in business, or a related field~crlf~-Analytical skills: ability to analyze complex data, from multiple sources, and to translate findings into business actions~crlf~-Technical skills: Project Management Skills and strong proficiency in MS Excel, PPT, and experience building and analyzing performance KPIS~crlf~-Fluent in English: able to demonstrate written and oral fluency~crlf~-Excellent presentation and communication skills: ability to express ideas clearly in writing, orally, and in a presentation setting~crlf~nterpersonal skills:~crlf~ - Ability to liaise with members of other core functions~crlf~ - Ability to empathize with customers~crlf~Market Knowledge: Good understanding of market and its specifics~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/
If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~
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