Head of Operations

Allianz Worldwide Partners
  • Função

    Top Executive within the Operations Division and a member of the Executive Planning Group. This position is responsible for strategic planning and tactical execution within the Ops Division in support of business objectives. Primary objectives include establishing short and long term strategic plans for division, providing leadership to director and managerial staff, delivering superior customer service, driving change management efforts to create operational efficiencies and competitive advantage in the market.

  • Responsabilidades

    Key responsibilities which take no less than 10% of overall job time ~crlf~## Strategic planning and execution to optimize effectiveness, engagement throughout the Operations division, both short and long term~crlf~## Provide leadership to VP and Director level staff responsible for all operations functions including forecasting, process engineering, project management and Operations Training.~crlf~## Interact regularly with Operations leadership team ~crlf~## Claims management (claims, notifications, categorizing)~crlf~## Call Center Management (inbound-outbound)~crlf~## Business/Process management (full value chain, TOM cuts, across all processes, organization)~crlf~## Ensure operational expenses do not exceed budget and/or cost per unit targets

  • Requisitos / Habilidades

    ## Related Bachelors' degree, MBA or Masters' degree preferred~crlf~## Experience in senior leadership role~crlf~## 10+ years related experience

  • Sobre a Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

    Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~

Função

Top Executive within the Operations Division and a member of the Executive Planning Group. This position is responsible for strategic planning and tactical execution within the Ops Division in support of business objectives. Primary objectives include establishing short and long term strategic plans for division, providing leadership to director and managerial staff, delivering superior customer service, driving change management efforts to create operational efficiencies and competitive advantage in the market.

Responsabilidades

Key responsibilities which take no less than 10% of overall job time ~crlf~## Strategic planning and execution to optimize effectiveness, engagement throughout the Operations division, both short and long term~crlf~## Provide leadership to VP and Director level staff responsible for all operations functions including forecasting, process engineering, project management and Operations Training.~crlf~## Interact regularly with Operations leadership team ~crlf~## Claims management (claims, notifications, categorizing)~crlf~## Call Center Management (inbound-outbound)~crlf~## Business/Process management (full value chain, TOM cuts, across all processes, organization)~crlf~## Ensure operational expenses do not exceed budget and/or cost per unit targets

Requisitos / Habilidades

## Related Bachelors' degree, MBA or Masters' degree preferred~crlf~## Experience in senior leadership role~crlf~## 10+ years related experience

Sobre a Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~

 
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