Conversion Rate Optimization Expert

Allianz Worldwide Partners
  • Função

    This role owns the strategy and execution of all optimization experiments focused on improving conversion, customer experience, revenue, and profitability. Collects and analyzes data from a variety of sources to develop a deeper understanding of consumer behavior and how that behavior can be utilized to optimize KPIs. Manages the user experience (UX) optimization process end-to-end by creating an optimization schedule, managing all components of project execution, analyzing test results, and communicating them to internal and external stakeholders. Ensures experiment ideas meet defined goals through a combination of proper strategy, placement, and speed of tests. Has a deep understanding of A/B/n and multivariate testing methods and tools and how to turn prospects into customers

  • Responsabilidades

    ## Develops and executes conversion optimization plans for each assigned business partner ~crlf~## Drives the development of key UI/UX experiences which will incorporate high-level interaction navigation, and organization design ~crlf~## Develops strategy and offers for merchandising activities of products sold across partner sales channels to generate revenue for both client and Fusion ~crlf~## Collaborates with other Optimization Strategists, Marketing and CX Managers, Copywriters, Designers and UI /UX Developers to plan and develop new marketing experiments ~crlf~## Creates mockups and visual prototypes as required ~crlf~## Interacts with partner representatives and work collaboratively within assigned Work Team to lead experimentation efforts to optimize customer experience and revenue, while meeting partner and profitability requirements ~crlf~## Tracks and manages all experiment approvals from the appropriate stakeholders ~crlf~## Reviews sites and leverage data to gain insight into user experience and behavior, trending, site usability and effectiveness, and presents actionable insights and recommendations based on data results and best practices ~crlf~## Plans and develop A/B/n and multivariate experiments with clear and measurable objectives that meet partner and Allianz goals ~crlf~## Plans the optimal mix of new and proven ideas in the right segments to maximize KPIs ~crlf~## Accurately documents all experiments with relevant data, including hypothesis, test idea, approval documentation tracking, mock-ups, and any instructions to properly execute the tests ~crlf~## Professionally presents and communicates experiment ideas, plans and results with both internal and external clients ~crlf~## Manages multiple customer segments and experiment timelines according to partner goals ~crlf~## Prepares reports related to conversion experimentation activities and strategies by partner and business unit ~crlf~## Collaborates with Sales, Product and Analytics teams to develop new insurance products as required ~crlf~## Performs other duties as assigned.

  • Requisitos / Habilidades

    ## Bachelor's degree in Business, UX Web Design, Digital Analytics, Merchandising, Market Research or related field or combination of relevant education and work experience ~crlf~## Minimum of three (3) years merchandising, marketing or conversion optimization experience ~crlf~## Experience in project management and planning (managing multiple projects and timelines concurrently) ~crlf~## Detail-oriented with strong analytical and problem-solving skills ~crlf~## Excellent written and oral communication skills with ability to present findings at all levels ~crlf~## Strong background in e-commerce web analytics implementation, data tagging, reporting, optimization A/B/n and multivariate testing, personalization, and User Experience ~crlf~## Experience with strategies for improving conversion on websites and at the offer level ~crlf~## Proficiency with Google Analytics, Adobe Target, Omniture, Optimizely, Maxymizer or other front-end testing tools and analytical platforms ~crlf~## Working knowledge of HTML and CSS required ~crlf~## Knowledge of JavaScript/jQuery, Filemaker a plus

  • Informações adicionais

    ## Position could be required to travel up to 5% of time.

  • Sobre a Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

    Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~

Função

This role owns the strategy and execution of all optimization experiments focused on improving conversion, customer experience, revenue, and profitability. Collects and analyzes data from a variety of sources to develop a deeper understanding of consumer behavior and how that behavior can be utilized to optimize KPIs. Manages the user experience (UX) optimization process end-to-end by creating an optimization schedule, managing all components of project execution, analyzing test results, and communicating them to internal and external stakeholders. Ensures experiment ideas meet defined goals through a combination of proper strategy, placement, and speed of tests. Has a deep understanding of A/B/n and multivariate testing methods and tools and how to turn prospects into customers

Responsabilidades

## Develops and executes conversion optimization plans for each assigned business partner ~crlf~## Drives the development of key UI/UX experiences which will incorporate high-level interaction navigation, and organization design ~crlf~## Develops strategy and offers for merchandising activities of products sold across partner sales channels to generate revenue for both client and Fusion ~crlf~## Collaborates with other Optimization Strategists, Marketing and CX Managers, Copywriters, Designers and UI /UX Developers to plan and develop new marketing experiments ~crlf~## Creates mockups and visual prototypes as required ~crlf~## Interacts with partner representatives and work collaboratively within assigned Work Team to lead experimentation efforts to optimize customer experience and revenue, while meeting partner and profitability requirements ~crlf~## Tracks and manages all experiment approvals from the appropriate stakeholders ~crlf~## Reviews sites and leverage data to gain insight into user experience and behavior, trending, site usability and effectiveness, and presents actionable insights and recommendations based on data results and best practices ~crlf~## Plans and develop A/B/n and multivariate experiments with clear and measurable objectives that meet partner and Allianz goals ~crlf~## Plans the optimal mix of new and proven ideas in the right segments to maximize KPIs ~crlf~## Accurately documents all experiments with relevant data, including hypothesis, test idea, approval documentation tracking, mock-ups, and any instructions to properly execute the tests ~crlf~## Professionally presents and communicates experiment ideas, plans and results with both internal and external clients ~crlf~## Manages multiple customer segments and experiment timelines according to partner goals ~crlf~## Prepares reports related to conversion experimentation activities and strategies by partner and business unit ~crlf~## Collaborates with Sales, Product and Analytics teams to develop new insurance products as required ~crlf~## Performs other duties as assigned.

Requisitos / Habilidades

## Bachelor's degree in Business, UX Web Design, Digital Analytics, Merchandising, Market Research or related field or combination of relevant education and work experience ~crlf~## Minimum of three (3) years merchandising, marketing or conversion optimization experience ~crlf~## Experience in project management and planning (managing multiple projects and timelines concurrently) ~crlf~## Detail-oriented with strong analytical and problem-solving skills ~crlf~## Excellent written and oral communication skills with ability to present findings at all levels ~crlf~## Strong background in e-commerce web analytics implementation, data tagging, reporting, optimization A/B/n and multivariate testing, personalization, and User Experience ~crlf~## Experience with strategies for improving conversion on websites and at the offer level ~crlf~## Proficiency with Google Analytics, Adobe Target, Omniture, Optimizely, Maxymizer or other front-end testing tools and analytical platforms ~crlf~## Working knowledge of HTML and CSS required ~crlf~## Knowledge of JavaScript/jQuery, Filemaker a plus

Informações adicionais

## Position could be required to travel up to 5% of time.

Sobre a Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!

Allianz Worldwide Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~

 
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