Workplace Escalation Engineer (m/f/d)
The department workplace service delivery is responsible for operation of all workplace services within Allianz Group. This includes notebooks, desktops, virtual clients (AVC/VDI), desktop file service, printers, service desk and field service. The team "Quality, Testing and Escalation Engineering" supports in the processes of incident, problem, change, capacity and IT performance management. The unit is responsible of a timely solution for all workplace related incidents and coordination with the provider. The workplace engineers assist in the management and customer communication in case of incidents and problems. As specialists of the workplace topics they offer support especially in problem analysis and troubleshooting across service and partner boundaries. The target is to improve end-user experience and productivity, by increasing the performance and stability of our workplace services.
##Execute incident, problem and change management for the relevant systems~crlf~##Develop, configure, document and install the systems in the area of responsibility and train provider~crlf~##Technical coordination between the customer and the providers during outages, and for proactive improvements~crlf~##Troubleshooting across service and partner boundaries~crlf~##Creation of ad hoc analysis and reports, to optimize system performance~crlf~##Support Service Manager in the technical analysis of problem areas~crlf~##On-call duty for major outages in pre-defined weeks~crlf~
##Higher education degree in IT or comparable technical education~crlf~##Fluent in English and German~crlf~##Project Management Certification (Basics), ITIL v3 certification~crlf~##Experience with infrastructure and endpoint monitoring systems~crlf~##Deeper knowledge in at least one of the following subject areas: MS Windows Server, Linux, AIX, MS Exchange, Backup, SAN / NAS, VMware, Oracle, SQL Server, DB2/UDB, Webshpere, Jboss, Apache, Weblogic~crlf~##Problem solving skills based on practice and precedent as well as ability to analyze factual information~crlf~##Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience~crlf~
Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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