Transformation Manager (m/f) - IT operational efficiency & controls
Transformation management is accountable for end to end transformation of service delivery and operations within Allianz Technology, in support of its AZAP customer base. This role is to support the CSG & transformation office across all functions and initiatives. This role will moderate operational change initiatives and will front transformation efforts targeting operational efficiency. This role will be involved in the definition of production KPI’s in alignment with the commercials, and implement governance plans to track progress, reporting of operational risk, and efficiency gains.
##Define and regularly monitor (IT) performance indicators that help monitor efficiency and effectiveness of organizational processes~crlf~##Ensure compliance and alignment of (IT) processes within Allianz Technology process landscape and external standards~crlf~##Change / Project management – Responsible for moderating operational change initiatives / projects in support of the AZAP region.~crlf~##Service Level Management – Responsible to define, track, and report operational KPI’s alignment with the contracts and local regulatory needs. Partner with shared services stakeholders to standardize ITSM processes.~crlf~##IT Finance - Oversee the RUN budget, identify efficiencies, and associated reporting. Work with Account management team and support the yearly budgeting process.~crlf~##IT Risk Management – Partnering with ISO, Audit & RISK teams to plan and execute remediation plans~crlf~
##Degree in information technology or other comparable technical qualification~crlf~##10 yr + Prior experience leading large scale multi-national IT program management and application development management, ideally within an insurance company or a Shared services / Service Provider organization~crlf~##5+ years experience covering ITSM service delivery, associated KPI tracking, reporting, and stakeholder management. Strong exposure to ITSM tools would be advantageous.~crlf~##5+ years of experience in managing IT Operational risk, Singapore MAS TRM, Outsourcing risk in a financial service organization.~crlf~##Goal-oriented self-starter with ability to work independently and as part of a team. Experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management. Customer-centric mindset; Transparent & fact based collaboration.~crlf~##Ability to work fully independent and solve complex problems or situations based on multiple sources of information~crlf~##Capability to take up responsibility and be accountable for a project or a team~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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