Service Manager Workplace Services (m/f) in Rotterdam/ Brussels
Within Benelux team, the Service Manager has end-to-end responsibility for the Technology, costs, and quality of a set of IT services, including the support and management of service development, service sourcing, service transition and the continuous improvement. In addition, he / she is responsible for managing the initiation of introducing the Allianz Technology IT services in the OEs.
##Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management~crlf~##Ensure the coordination, tracking and handover of individual to standardized services and contribute to the portfolio management for new, existing and decommissioning services~crlf~##Assure that knowledge is secured and transferred between the team members ~crlf~##Setup regular team meetings~crlf~##Owner of workplace documentation~crlf~##Create clean understandable installation routines for the support teams (l1 / l2)~crlf~##Responsible for Windows 10 laptop maintenance, image and policies ~crlf~##Responsible for local SCCM environment and maintenance~crlf~##Ensure continuity of the workplace services~crlf~##To support implementation of future processes needed in relation to workplace services~crlf~##Support onboarding future strategic targets & project~crlf~##Ensure all actions needed for major releases are performed~crlf~
##Understanding relevant products , processes and services and the lifecycle of the service/s~crlf~##Engaging in customer relationship management and supplier management~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations~crlf~##Readiness to mentor new team members and junior colleagues~crlf~
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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Wendy, Allianz Asia Pacific