Service Delivery Manager End Device and Hardware Services (m/f/d)
The pillar Workplace Services is responsible for operation of the workplace services within Allianz Group. This includes notebooks, desktops, virtual clients (AVC/VDI), desktop file service, printers, service desk and field service.~crlf~We are looking for a Service Delivery Manager for End Device Services to ensure proper quality in the delivery of End Device and Hardware Services.~crlf~The aim is to offer and provide End Device and Hardware services in a high quality and to continuously increase the quality standard.
##Ensure the coordination, tracking and handover of individual to standardized services and contribute to the portfolio management for new, existing and decommissioning services~crlf~##Iniatiate required modification and delegate changes to respective providers~crlf~##End-to-End responsibility for the operation of the End Device and Hardware Services (all physical devices, SCCM, data deletion)~crlf~##Coordination of internal and external partners to ensure service quality and a state-of-the-art technology~crlf~##Technical planning, forecast and monthly Reporting~crlf~##Implementation of hardware releases according to the legal regulations for ergonomics, security and functionality~crlf~##Escalation instance for service complaints~crlf~
##Understanding relevant products , processes and services and the lifecycle of the service/s:~crlf~ - PC Hardware (Laptops, Screens, Thin Clients, ergonomics)~crlf~ - OS Knowledge (Windows Server Versions, Webserver and Windows Desktops versions)~crlf~ - SCCM Knowhow~crlf~ - Knowledge in Valumation (Sima) and Service Now~crlf~##Ability to work under pressure while providing high qualitative results and ability to solve problems independently~crlf~##High flexibility, team skills, reliability, resilience and organizational talent~crlf~##Experience to work in an agile working environment~crlf~##Fluent German and fluent English including the ability to explain complex issues in both languages~crlf~##Higher education degree with technical-economical focus e.g. industrial engineering or equivalent work experience~crlf~##Problem solving skills based on practice and precedent as well as ability to analyze factual information~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations~crlf~
Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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Wendy, Allianz Asia Pacific