Onsite support services technician (M/F) in Amsterdam/ Rotterdam

Allianz Technology SE
  • Função

    Within the GR&L pillar Local IT B2B2C team is the team responsible to provide services to Allianz Partners local stakeholder and responsible to provide Workplace Onsite Support services to the end users.~crlf~Within the team the Onsite support service technician will manage and maintain all day to day support activities for Allianz Partners Benelux. Main goal is to provide very efficient local support services~crlf~The job requires proper communication and alignment with all stakeholders, and the job requires customer orientation, communication skills and proactive approach in order to identify improvements opportunities in your daily job and propose them to your supervisor.

  • Responsabilidades

    ##Provides second-line investigation and diagnosis~crlf~##Resolves incidents/service requests as per help desk procedures~crlf~##Escalates unresolved incidents/service requests~crlf~##Communicates with client regarding incident progress~crlf~##Ensures tickets are updated at all times until issues are resolved~crlf~##Performs staging of PCs and IMAC (Install, Move, Add and Change)~crlf~##Conducts hardware and software maintenance and support~crlf~ ~crlf~Further responsibilities~crlf~##Visits the end users f2f in order to speed up incident diagnosis and resolution~crlf~##Identifies improvement opportunities every time a INC/Service request is resolved and proposes such improvements to the supervisor~crlf~##Actively interact and collaborate with other team members not part of the workplace onsite support team

  • Requisitos / Habilidades

    a) Qualification, Certification and Experiences~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus~crlf~ ~crlf~b) Skills and Competencies~crlf~##Reliable with high level of accuracy ~crlf~##Team player and ability to work under pressure with advanced level of self-organization and initiative~crlf~##Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus~crlf~##Ability to deal professionally with users, customers and suppliers~crlf~##Customer listening skills and empathy~crlf~##Ability to communicate technical information to none technical users and write documentation~crlf~ ~crlf~Desired requirements /skills /experience~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus

  • Sobre a Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

    We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

Função

Within the GR&L pillar Local IT B2B2C team is the team responsible to provide services to Allianz Partners local stakeholder and responsible to provide Workplace Onsite Support services to the end users.~crlf~Within the team the Onsite support service technician will manage and maintain all day to day support activities for Allianz Partners Benelux. Main goal is to provide very efficient local support services~crlf~The job requires proper communication and alignment with all stakeholders, and the job requires customer orientation, communication skills and proactive approach in order to identify improvements opportunities in your daily job and propose them to your supervisor.

Responsabilidades

##Provides second-line investigation and diagnosis~crlf~##Resolves incidents/service requests as per help desk procedures~crlf~##Escalates unresolved incidents/service requests~crlf~##Communicates with client regarding incident progress~crlf~##Ensures tickets are updated at all times until issues are resolved~crlf~##Performs staging of PCs and IMAC (Install, Move, Add and Change)~crlf~##Conducts hardware and software maintenance and support~crlf~ ~crlf~Further responsibilities~crlf~##Visits the end users f2f in order to speed up incident diagnosis and resolution~crlf~##Identifies improvement opportunities every time a INC/Service request is resolved and proposes such improvements to the supervisor~crlf~##Actively interact and collaborate with other team members not part of the workplace onsite support team

Requisitos / Habilidades

a) Qualification, Certification and Experiences~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus~crlf~ ~crlf~b) Skills and Competencies~crlf~##Reliable with high level of accuracy ~crlf~##Team player and ability to work under pressure with advanced level of self-organization and initiative~crlf~##Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus~crlf~##Ability to deal professionally with users, customers and suppliers~crlf~##Customer listening skills and empathy~crlf~##Ability to communicate technical information to none technical users and write documentation~crlf~ ~crlf~Desired requirements /skills /experience~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus

Sobre a Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

 
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Nosso expediente de trabalho permite que nossos colaboradores possam conciliar vida pessoal e profissional. 
Você é encorajado a ampliar suas habilidades e criar uma carreira através de diferentes funções, países e entidades da Allianz.
Acesse nossos programas de aprendizagem digital a qualquer momento, em qualquer lugar e como você precisa. 
Faça parte de uma companhia verdadeiramente global e explore nosso ambiente internacional.
Nós nos importamos com a sua saúde e incentivamos que esteja em forma e saudável. 
Seus resultados serão reconhecidos com uma remuneração atrativa.
Wendy, Allianz Asia Pacific


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Wendy, Allianz Asia Pacific

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Junto com nossos clientes, provemos avançada infraestrutura de TI e soluções para conduzir a digitalização do Grupo Allianz.
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