Service Delivery Manager (m/f/d) for Asset Management Clients – in Part Time
As a service delivery manager (SDM) you are responsible for the management of IDS clients in the context of the existing client mandates and the associated service level agreements (SLA). You are the central contact and interface between the client and IDS for all client inquiries, clarifications, escalations and assignments. You manage the communication between the client and IDS relating to the current service deliveries and possible improvement approaches to service or service performance (business case) and service extensions (client benefit, optimizations, etc.) based on standard industry and expense models.~crlf~~crlf~Start date from August 2019 on. We offer an extensive onboarding program to support your entry into IDS GmbH.
##Interface between clients and internal IDS operating and project teams.~crlf~##Qualification, initiation and monitoring of implementation of client Standard Service Requests and of all associated amendments in IDS client controlling and reporting.~crlf~##Qualification and preparation of changes (Non Standard Service Requests) occurring in the SLA context.~crlf~##Responsible for the successful implementation of the service-delivery-related client guidelines and the defined IDS strategy.~crlf~##Ensuring regular client-related reporting of the agreed services and IDS service performance with regard to the agreed service levels within defined targets (efficiency, productivity, and quality) and in accordance with normal industry and expense models. ~crlf~##Involvement in the design of effective client loyalty measures and overseeing their implementation, and identifying/implementing the associated cross-selling potentials.~crlf~##Involvement in the continuous improvement of existing service delivery processes, client interaction and client documentation (reporting).~crlf~##Continuous analysis and mitigation of service-delivery-related risks.~crlf~##Member in various internal and external projects.
##Working hours: 20 hours per week~crlf~##University degree in economics, business administration, mathematics and/or equivalent experience in finance.~crlf~##Capital market and finance knowledge with a focus on Global Investment Performance Standards (GIPS®).~crlf~##Strong service attitude.~crlf~##Strong verbal and written communication skills.~crlf~##High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform.~crlf~##Fluent in English and German.~crlf~##Knowledge of Microsoft Office applications and SQL experience.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
IDS GmbH - Analysis and Reporting Services (IDS) is a wholly owned subsidiary of Allianz SE offering a full range of managed services encompassing Data Management, Risk Controlling, Performance Analysis and Reporting for investments. As a one-stop shop for custom analysis and reporting solutions, IDS provides scalable capabilities to handle any production volume. Asset Managers, Institutional Investors and Custodians rely on IDS as an internationally operating partner for dependable long-term support. The key advantage of IDS is a comprehensive coverage of business processes along the entire investment value chain. Backed by specialized technical and industry expertise, IDS delivers rapid results, while our clients concentrate on their core business as well as getting a decisive leg up on the competition.
We are looking forward to receiving your application on www.allianz.com/careers.~crlf~~crlf~
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