Remote Bankcard Customer Service Associate
If you care about your customers’ experience, you might be just who we’re looking for! You’ll become an expert on our products and policies so you can skillfully answer questions and offer customers the information and guidance they need, helping them in ways they never imagined.~crlf~~crlf~PLEASE APPLY VIA:~crlf~https://jobs.allianz.com/sap/bc/bsp/sap/zhcmx_erc_ui_ex/?title=Remote-Bankcard-Customer-Service-Associate&jobId=C2EBDE1DCF021EEBBCAD728203589444 ~crlf~~crlf~In addition to helping customers as a key resource and problem solver, here’s what you can expect:
A DAY IN THE LIFE ~crlf~~crlf~##Answer inbound telephone calls from credit card holders and respond professionally to benefit or claim inquiries.~crlf~##Communicate with professionalism, positivity, and courtesy, making customers feel valued.~crlf~##Accurately enter customer information within established company guidelines.~crlf~##Initiate claims process where applicable by sending claimant the requested forms.~crlf~##Collaborate to assist team members with customer service issues as needed.~crlf~##Perform other duties as assigned.~crlf~
WHAT YOU’LL NEED ~crlf~~crlf~##High school diploma or equivalent diploma.~crlf~##0-1 years of experience in a customer service environment.~crlf~##PC skills: Microsoft Windows, Word, Outlook, PowerPoint, and Excel.~crlf~##Helping is in your DNA, natural problem-solving skills and willingness to assist anyone in need.~crlf~##Enthusiasm and willingness to go the extra mile~crlf~##High speed internet~crlf~##Working space free of noise and interruptions~crlf~
This position is remote / virtual (work-from-home).~crlf~All shifts require alternating weekend rotation
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
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Dicas de candidatura
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O que oferecemos
Horário de trabalho flexível
Desenvolvimento de carreira
Gestão em saúde
Remuneração por performance
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"Todos os dias me coloco no lugar de nossos clientes e, assim, me atrevo, não apenas a me desenvolver, mas a toda a empresa."
Nursen, Allianz SE
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