Global Workforce Management Project Manager (m/f) in Munich & Paris

Allianz Partners

Within Global Organizational Management, the WFM area aims to harmonize the WFM methodologies and controls across all Business Units and all Lines of Business, steering higher productivity performance. ~crlf~ ~crlf~To achieve this, the Global WFM Project Manager will contribute in implementing global volume forecast and sizing tools and guidelines, reinforce scheduling and real time controls, and be in frequent liaison with Business Units to oversee local WFM practices. The Global WFM wil also be represented in relevant global office circles and participate in planning and controlling activities.~crlf~ ~crlf~Future Challenges~crlf~With stronger focus on globalization, AzP aims to steer WFM from a central perspective and with global methodologies. The implementation of digital transformation solutions will represent a challenge for the AzP Operational centers to timely plan the impact of digitalization in WFM planning, and adapt the skillsets needed in the platforms.

##Support methodology definition / Implementation~crlf~ - Based on the initial guidelines review/define the methodology to be applied to the group~crlf~ - Support/drive technical discussion to define target process, KPI and Target~crlf~ - Support your own region on the implementation of the methodology~crlf~ ~crlf~##Collect requirements from different Bu’s ~crlf~ - Contact BU’s via conference call to align major needs / understand issues / opportunities~crlf~ - Define strategy for development to better support the BU’s needs aligned with the Simplicity Strategy~crlf~ - Define/describe requirements in alignment with the TOM~crlf~ ~crlf~##Lead Verint/CCI roll-out for each BU~crlf~ - Understand /Support the global roll-out for CCI and Verint tools across Bus ~crlf~ - Liase with IT on the set-up of CCI ensuring all WFM KPI such as not ready codes, thresholds, phone statuses, skills and formulas are properly setup~crlf~ - Liase with IT/Operation on the set-up of Verint ensuring Organization set-up, adherence, reporting modules, and scheduling parameters are properly set-up~crlf~ - Ensure that both Verint and CCI are integrated ensuring accuracy of the data~crlf~ ~crlf~##Lead the data collection and performance management process for the operation~crlf~ - Perform due diligence with formulas and thresholds that are set~crlf~ - Automate data collection with 100% accuracy~crlf~ - Communicate with operation regarding performance with a structured approach~crlf~ - Ensure continuous progress towards the goal set for each WFM KPI~crlf~ ~crlf~##Lead the implementation of the command centers~crlf~ - Define requirements for dashboards, including content , purpose and hardware (screens, controlling tools)~crlf~ - Define requirement for global monitoring / regional monitoring dashboards~crlf~ - Support IT / Allianz Technology with the business requirements and monitoring implementation plans.~crlf~ ~crlf~##Cooperate closely with others HQ departments such as Operations, Group IT, Finance, etc during the simplicity program ~crlf~

Technical Skills~crlf~##WFM processes mastery~crlf~~crlf~~crlf~##Management Information Specialist~crlf~~crlf~~crlf~##Report Automation~crlf~ ~crlf~General Skills~crlf~##Interpersonal, communication, and presentation skills~crlf~~crlf~~crlf~##Provide presentations with professional look and feel ~crlf~~crlf~~crlf~##Independently follow-up with stakeholders to aid in solution development~crlf~~crlf~~crlf~~crlf~~crlf~Required Experience~crlf~##Workforce Management experience~crlf~~crlf~##Project management experience ~crlf~##Experience with Bank & Insurance market or Finance industries~crlf~~crlf~##Ablility to interact with senior level management~crlf~~crlf~~crlf~ ~crlf~Required Education~crlf~##University degree or 5 years same level experience~crlf~~crlf~##Good level of English - both spoken and written ~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~

 
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