Digital Business Analyst for Digital Claims (m/f)

Allianz Partners

With the growth of global eCommerce and with the emerging of new digital lines of business (Travel Insurance, Assistance, Automotive, International health, …), the Allianz Partners group is currently operating a global digital transformation, from distribution to post sales services. In that perspective, the B2C & Digital Interfaces department is recruiting a Digital Business Analyst who will help drive the development and the optimisation of “best in class” Digital Claims experience.~crlf~Strong understanding of user needs, market place, competition and future trends for the Insurance and Assistance market will be part of the working daily life.~crlf~The Digital Claims Business Analyst will be expected to work closely with The Product Owner alongside Sales, Organizational Management and B2C & Digital Interfaces managers to shape and deliver digital solutions for the Digital claims journey.~crlf~ ~crlf~The successful candidate will:~crlf~##Support the Digital Claims team, its stakeholders and 3rd party partners throughout the product lifecycle: from inception through to post-live optimisation~crlf~##Be responsible for working “hand-in-hand” with a Product Owner to incubate, validate and elaborate detailed user stories~crlf~##Champion a user-centred approach to product development and support the innovation using valuable insight into business processes, data and systems analysis~crlf~##Support the product owner in the definition of the vision for Digital Claim Services (i.e. Digital Claims Portal), and convey that vision to the scrum team~crlf~##Support the Countries of the Group on Digital Claims Services from service activation to business ramp-up and full adoption~crlf~##Facilitate workshops for key stakeholders on gathering and analysis of requirements (from functional and regulatory to technological)~crlf~##Proactively seek answers and convey complex ideas to the project team and wider stakeholders as needed~crlf~ ~crlf~This will require a natural curiosity as well as the ability to identify and consult with peers, colleagues and domain specialists to address the task(s) in hand.

##Product definition, user stories elaboration:~crlf~-Working with the product team and business to understand high level requirements, taking an active role in understanding core problem statements and business drivers~crlf~-Working with the Product Owner providing them with necessary insight (business, data, technical) to validate the initial feasibility of product ideas ~crlf~-Interpret user research in order to make the correct product decisions~crlf~-Provide highly detailed user stories, working with the Product Owner and development teams to create user stories that meet the agreed Definition of Ready~crlf~-Input into Business Case preparation, providing context and data to underpin assumptions~crlf~-Deliver accessible experience for our customers ~crlf~-Reflect the legal, cross border and regulatory requirements into digital product design as required~crlf~-Respond, react and monitor change and transition within the product lifecycle~crlf~ ~crlf~##Leadership & Teamwork:~crlf~-Participate in all core Sprint ceremonies~crlf~-Gather, validate and iterate regional stakeholders requirements (Business management, change request)~crlf~-Being the corner stone of a seamless communication between the product team and development teams (creative / UX / technology), in order to reach the same understanding~crlf~ ~crlf~##Operational Effectiveness & Control Management:~crlf~-Able to define acceptance criteria, create test/user scenarios and collate sample business data to facilitate efficient testing~crlf~-Able to create and/or verify UAT and functional tests to ensure systems are fit for purpose and behaving as expected~crlf~-Develop and implement measurement and actionable metrics into requirements~crlf~-Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data~crlf~ ~crlf~##Risk Management:~crlf~-Reflect the legal, and regulatory requirements into digital product design ~crlf~-Comply with all Allianz group policies and standards around risk management and mitigation as required ~crlf~ ~crlf~##Observation of Internal Controls ~crlf~-Adhere to, and be able to demonstrate adherence to internal controls and implement the Group compliance policy by adhering to all relevant processes/procedures ~crlf~-Follow, contribute to and help improve the group standards for digital and internet based products – including UX, design, security and development methodology ~crlf~

##Master in engineering, or Business Administration and at least 3 years of experiences in Digital (insurance or web/e-commerce) as a Business Analyst~crlf~##General understanding of online distribution~crlf~##Perfect understanding of the Agile framework and mind-set~crlf~##Fluent English / International Experience including working with remote and multicultural teams ~crlf~##Strong understanding of the digital product development process, ranging from complex business ideas and processes into clear, user-led stories through development and execution ~crlf~##Good understanding of digital UX and interaction design ~crlf~##Have very strong analytical and problem solving abilities as well as an excellent attention to detail~crlf~##Good relationship management skills to satisfy a wide range of internal and external stakeholders~crlf~##A highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities~crlf~##A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals~crlf~##Experience in modelling business processes~crlf~##Understanding of SAFE™ is desirable ~crlf~##Able to demonstrate how customer centric thinking is expressed and reinforced through the digital product design processes ~crlf~##Understanding of how the changing regulatory environment has impacts on the digital product design process~crlf~##Creativity, tenacity, curiosity and logical problem solving~crlf~

Local Job Requirements ~crlf~##Position based in our Digital Global office in Saint-Ouen, 15 min away from Paris ~crlf~##Open to occasional global travel as required ~crlf~##Able to work with other time zones as required

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~

 
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