Business Intelligence Engineer
The Operations Business Intelligence (BI) Engineer works closely with customers and BI Analysts to turn data into critical information and knowledge that can be used to make sound business decisions. They provide data that is accurate, congruent and reliable and is easily accessible. BI professionals educate and train customers and analysts to use the data as an analytical tool, displaying the information in new form and content for the purpose of analysis and exploring options.~crlf~The BI Engineer is responsible for the full life cycle development, implementation, production support, and performance tuning of the Operations Data Mart and Business Intelligence Reporting environments, and support the integration of those systems with other applications. They design and implement reporting and analytical solutions, including both the design of table structures and the processes used to populate those structures with data from internal and external sources. The data they provide helps business teams drive improvement in key business metrics, customer experience and business results. BI Engineers also interact with various development teams, project managers, internal and external customers, senior management, and external vendors.
Regular, predictable, reliable attendance is an essential function of this position.~crlf~## Works with BI Analysts to understand customer needs.~crlf~## Participates in or supports workstream planning process that may impact operations processes, data capture, and reporting.~crlf~## Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.~crlf~## Utilizes database and web application technologies to develop and evaluate innovative business intelligence tools and automated reports.~crlf~## Develops and tests BI solutions such as databases, queries, views, reports, and dashboards.~crlf~## Assists in data conversions, imports, and exports of data within and between internal and external software systems.~crlf~## Documents new and existing models, solutions, and implementations.~crlf~## Design and build reporting and analysis tools that help streamline the business and make reporting, analyzing, planning, and forecasting more efficient.~crlf~## Supports and assists with the integration of BI platforms with enterprise systems and applications.~crlf~## Troubleshoots BI tools, systems, and software.~crlf~## Tracks performance and production issues.~crlf~## May assist in performance tuning of BI applications.~crlf~## Escalates production issues as appropriate.~crlf~## Ensures the collected data is within required quality standards.~crlf~## May maintain the quality of Metadata Repository by adding, modifying, and deleting data.~crlf~## Keeps customer informed about business intelligence tool problems and resolutions.~crlf~## Tracks and reports out on issues and enhancement request for the business in a timely manner.~crlf~## Analyzes and tests new releases/versions of software.~crlf~## May participate in vendor evaluations.~crlf~## May train customers in the use of the business intelligence tools to enhance business decision-making capability.~crlf~## Adheres to process, policies, and standards.~crlf~## May perform other duties as assigned.~crlf~~crlf~
## Bachelor's degree in Computer Science, Information Systems, Business Management or specialized training/certification; or equivalent work experience.~crlf~## Typically requires 3-5 years’ of related technical experience.~crlf~## Knowledge of Allianz Partners Operations functional area.~crlf~## Advanced understanding of call center and claims handling KPIs.~crlf~## Advanced understanding of workforce performance management.~crlf~## Experience with database administration.~crlf~## Knowledge of business intelligence tools and systems required.~crlf~## Experience using modern reporting platforms (e.g., Cognos, Tableau, PowerBI) required.~crlf~## SQL Server proficiency required.~crlf~## Oracle SQL Developer proficiency preferred.~crlf~## Ability to meet aggressive deadlines for delivery of planned and unplanned reporting and analysis.~crlf~## Strong communication skills and possess an ability to lead meetings/focus groups.~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~
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