Customer Sales and Service Representative
As the trusted insurance partner to over 500,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years.~crlf~~crlf~Delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct, who are recruiting ambitious Customer Sales and Service Representatives to join our contact centre team based in Elm Park, Dublin 4. ~crlf~~crlf~As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation. ~crlf~~crlf~Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you
• Quote and convert new business opportunities~crlf~• Explore and convert cross sell and multi cover opportunities~crlf~• Achieve sales, service and customer satisfaction metrics as agreed with your manager~crlf~• Support your team to achieve their goals, through sharing knowledge and developing expertise~crlf~• Process policy adjustments as requested by our customers~crlf~• Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship~crlf~• Exceed customer expectations and achieve targeted customer NPS scores~crlf~• Proactively anticipate customer issues and take appropriate action~crlf~• Continually improve quality and efficiency within the Team~crlf~• Adhere to company quality and underwriting standard~crlf~• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations~crlf~
Essential Criteria ~crlf~• A minimum of 6 months experience working in an Insurance environment ~crlf~• Working towards or completed an APA or a relevant insurance qualification to meet minimum competency requirements~crlf~~crlf~Desirable~crlf~• Knowledge and understanding of general insurance~crlf~~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
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