Head of IT End User Support (f/m/d)
At Allianz Global Investors our people enjoy motivating, fulfilling careers. If you’re looking for a fast-paced working environment, you’re resolved to cultivate and expand your talents and relish a challenge, then join us now! We’re committed to giving our people – experienced and energetic professionals alike – the opportunities and experiences they seek to thrive and gain personal fulfilment. We will work with you to craft your own career, develop your personal growth, and align your achievements with your ambitions.~crlf~~crlf~We are looking for you ! We are currently hiring a forward-thinking and results-oriented Head of IT End User Support (f/m/d). This position is based in our office in Frankfurt.~crlf~~crlf~The role requires strong communication and teamwork skills as there must be proactive engagement with IT and business groups across US, Europe, and Asia Pacific regions, ensuring Global alignment of process and thinking. This group will be responsible for monitoring and oversight of all IT Support services delivered to our business groups across the globe. The successful candidate will have experience with managing support teams within similar environments and have a proven track record of improving IT services and delivery. She/he will take ownership in a fast-paced changing environment. She/he will contribute to the efficiency, productivity, and success of AllianzGI.
##Managing, developing and supporting members of the IT End User Support team~crlf~##Ensure high quality service delivery for IT Support services~crlf~##Oversee services delivered by AllianzGI’s IT Support service partner HCL, ensuring Service Level Agreements (SLAs) are met~crlf~##Active management of staff, including objectives setting, reviews and hiring of new staff~crlf~##Building and maintaining core partner relationships on a global level~crlf~##Contributing to the overall leadership of technology as part of the senior management team~crlf~##Oversee development, improvement, and documentation of ITIL processes and controls to ensure quality is maintained and meets system and support objectives~crlf~##Controlling risks, costs, budgeting and approving purchase orders and invoices~crlf~##Champion and promote an IT service culture~crlf~##Ensure in-scope global standards and controls are in place and enforced~crlf~##Drive service improvements which support high satisfaction of end user IT support services~crlf~##Coordinate cross training of tools and processes with other regional teams~crlf~##Work closely with any/all IT groups in resolving any production disruptions, proactively connect with IT and Business customers on issues, incidents, resolution and timelines~crlf~~crlf~~crlf~
##Bachelor’s Degree or equivalent work experience~crlf~##Computer Science/Math/Science/Engineering background a plus~crlf~##Preferably several years of working experience in IT support environment, ideally in the context of presenting global services~crlf~##A proven track record of improving IT support services and delivery~crlf~##Practical experience with customer service and senior partner management~crlf~##Experience with customer satisfaction monitoring and improvement frameworks~crlf~##Experience with IT Service Management tools, ServiceNow experience is helpful ~crlf~##Outstanding knowledge of IT monitoring tools~crlf~##ITIL Certification preferred~crlf~##A good understanding of IT workplace and infrastructure technologies~crlf~##Proficient in English. Basic competency in German, French, Mandarin a plus~crlf~##International, culturally sensitive attitude~crlf~##Experience within the Finance/Investment industry~crlf~##Strong leadership skills and effective communication skills~crlf~~crlf~~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Global Investors is a leading active asset manager with over 750 investment professionals in 25 offices worldwide and managing EUR 546 billion in assets for individuals, families and institutions.
Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to email@example.com~crlf~~crlf~
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Björn Eric, Allianz Capital Partners