Contact Center Business Architect

Allianz España
  • Função

    Contact Center Solutions Team in Barcelona (GDN Branch)

  • Responsabilidades

    Gathers detailed requirements and creates system specifications.~crlf~~crlf~Translates business requirements into comprehensive technical system specifications.~crlf~~crlf~Maps/documents the dependencies and influences of new system requirements~crlf~~crlf~Responsible for creating and maintaining structured system specific documentation~crlf~ ~crlf~Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines.~crlf~~crlf~Responsible for producing release notes and roadmaps.~crlf~~crlf~Cultivates good relationships with program stakeholders and communicates transparently.~crlf~~crlf~Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing.~crlf~~crlf~Provides subject matter expertise for change management processes and systems~crlf~~crlf~Identifies new contact center trends and discusses them with the business .~crlf~~crlf~Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high level view of capabilities and requirements of underlying database, presentation, technologies and so on.~crlf~ ~crlf~Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles.~crlf~ ~crlf~Identifies relevant logical modules and services to fulfill future solution architecture~crlf~ ~crlf~Makes high-level design decisions on the structure and interaction of modules and services.~crlf~ ~crlf~Identifies potential evolution paths to the ultimate solution vision.~crlf~ ~crlf~Communicates implications of architectural decisions and issues to all stakeholders.

  • Requisitos / Habilidades

    Technical degree in Telecommunications Technology or similar acquired knowledge.~crlf~~crlf~Fluent in English.~crlf~~crlf~Experience as Contact Center Business Analyst.~crlf~ ~crlf~5+ years’ experience in designing CallFlow, Contact Center Reports.~crlf~ ~crlf~Experience in creating Contact Center User Interfaces.~crlf~ ~crlf~5+ years’ experience in controlling and reporting on a contact center business.~crlf~ ~crlf~Past experience as contact center agent or team lead is a plus.~crlf~ ~crlf~Experience in working with global, multi-cultural teams.~crlf~ ~crlf~Experience working in complex IT development projects.

  • Sobre a Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Seguros es la principal filial del Grupo Allianz en España y una de las compañías líderes del sector asegurador español. La compañía tiene la vocación de ofrecer las mejores soluciones aseguradoras y financieras. Cuenta con una de las gamas de productos más completa e innovadora del mercado y se basa en el concepto de seguridad integral. Por eso, los productos y servicios que ofrece la compañía van desde el ámbito personal y familiar al empresarial.

    Para más información, por favor visita nuestra web:~crlf~https://www.allianz.es/descubre-allianz/allianz-seguros/trabaja-con-nosotros/bolsa-empleo.~crlf~En Allianz Seguros tenemos el compromiso de mantener y desarrollar un entorno de trabajo en el que se respeten y valoren los principios de Diversidad del Grupo Allianz y se promueva la igualdad de oportunidades entre mujeres y hombres en cada uno de los ámbitos en los que la Compañía desarrolla su actividad, no tolerando discriminación basada en criterios tales como: edad, sexo, estado civil, raza, origen étnico, capacidades diferentes, tendencias políticas o actividades de representantes de los trabajadores/as, religión u orientación sexual.~crlf~~crlf~

Função

Contact Center Solutions Team in Barcelona (GDN Branch)

Responsabilidades

Gathers detailed requirements and creates system specifications.~crlf~~crlf~Translates business requirements into comprehensive technical system specifications.~crlf~~crlf~Maps/documents the dependencies and influences of new system requirements~crlf~~crlf~Responsible for creating and maintaining structured system specific documentation~crlf~ ~crlf~Works with the project managers and development teams to ensure that implemented functionality meets architectural and design guidelines.~crlf~~crlf~Responsible for producing release notes and roadmaps.~crlf~~crlf~Cultivates good relationships with program stakeholders and communicates transparently.~crlf~~crlf~Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing.~crlf~~crlf~Provides subject matter expertise for change management processes and systems~crlf~~crlf~Identifies new contact center trends and discusses them with the business .~crlf~~crlf~Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. high level view of capabilities and requirements of underlying database, presentation, technologies and so on.~crlf~ ~crlf~Develops application designs/blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles.~crlf~ ~crlf~Identifies relevant logical modules and services to fulfill future solution architecture~crlf~ ~crlf~Makes high-level design decisions on the structure and interaction of modules and services.~crlf~ ~crlf~Identifies potential evolution paths to the ultimate solution vision.~crlf~ ~crlf~Communicates implications of architectural decisions and issues to all stakeholders.

Requisitos / Habilidades

Technical degree in Telecommunications Technology or similar acquired knowledge.~crlf~~crlf~Fluent in English.~crlf~~crlf~Experience as Contact Center Business Analyst.~crlf~ ~crlf~5+ years’ experience in designing CallFlow, Contact Center Reports.~crlf~ ~crlf~Experience in creating Contact Center User Interfaces.~crlf~ ~crlf~5+ years’ experience in controlling and reporting on a contact center business.~crlf~ ~crlf~Past experience as contact center agent or team lead is a plus.~crlf~ ~crlf~Experience in working with global, multi-cultural teams.~crlf~ ~crlf~Experience working in complex IT development projects.

Sobre a Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Seguros es la principal filial del Grupo Allianz en España y una de las compañías líderes del sector asegurador español. La compañía tiene la vocación de ofrecer las mejores soluciones aseguradoras y financieras. Cuenta con una de las gamas de productos más completa e innovadora del mercado y se basa en el concepto de seguridad integral. Por eso, los productos y servicios que ofrece la compañía van desde el ámbito personal y familiar al empresarial.

Para más información, por favor visita nuestra web:~crlf~https://www.allianz.es/descubre-allianz/allianz-seguros/trabaja-con-nosotros/bolsa-empleo.~crlf~En Allianz Seguros tenemos el compromiso de mantener y desarrollar un entorno de trabajo en el que se respeten y valoren los principios de Diversidad del Grupo Allianz y se promueva la igualdad de oportunidades entre mujeres y hombres en cada uno de los ámbitos en los que la Compañía desarrolla su actividad, no tolerando discriminación basada en criterios tales como: edad, sexo, estado civil, raza, origen étnico, capacidades diferentes, tendencias políticas o actividades de representantes de los trabajadores/as, religión u orientación sexual.~crlf~~crlf~

 
Encontrou a vaga perfeita? É hora de trabalhar na sua candidatura. Temos algumas dicas para você!

Registre-se/faça login em nosso sistema de candidaturas e você receberá um e-mail de confirmação com seus dados de login brevemente. Preencha o formulário de inscrição. Você pode enviar seus dados via LinkedIn (ou Xing). Encontre mais informações sobre nossas regras de senha em nosso FAQ

Note que o sistema não pode processar arquivos ZIP, formatos PDF protegidos ou anexos maiores que 7 MB. Você pode enviar seus arquivos nos seguintes formatos:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Encontre mais informações em nosso FAQ.

 

Entre no nosso sistema de candidaturas e verifique sua página inicial para ver o status de sua candidatura. Você pode liberar seu perfil para que nossos recrutadores possam localizá-lo(a) no sistema e entrar em contato com você. Encontre mais informações em nosso FAQ.

Não encontrou a vaga ideal? Podemos ajudar com isso. Inscreva-se para alertas de vagas! Você receberá automaticamente um alerta de vagas personalizado quando uma oportunidade adequada à sua experiência e interesse ficar disponível.

Quando for convidado(a) para uma primeira entrevista, certifique-se de consultar nosso site para saber mais sobre a Allianz como empregadora, nossa cultura e valores e obter algumas ideias para se preparar para a entrevista.

Se você tiver problemas técnicos com o nosso sistema de candidaturas, consulte nosso FAQ para mais informações. Problema ainda não resolvido? Envie um e-mail com sua solicitação e um “print” da tela com a mensagem de erro para careers@allianz.com ou envie-nos uma mensagem via WhatsApp: +491735686280.
Nosso expediente de trabalho permite que nossos colaboradores possam conciliar vida pessoal e profissional. 
Você é encorajado a ampliar suas habilidades e criar uma carreira através de diferentes funções, países e entidades da Allianz.
Acesse nossos programas de aprendizagem digital a qualquer momento, em qualquer lugar e como você precisa. 
Faça parte de uma companhia verdadeiramente global e explore nosso ambiente internacional.
Nós nos importamos com a sua saúde e incentivamos que esteja em forma e saudável. 
Seus resultados serão reconhecidos com uma remuneração atrativa.
Tobias, Allianz SE


Conheça o time da Allianz
 

"Na Allianz, posso ousar experimentar e desafiar as formas tradicionais de trabalhar com uma mentalidade ágil."


 Tobias, Allianz SE

7 steps of the application process at Allianz.

Somos compostos por mais de 2.700 colaboradores, que atendem a mais de 4.5  milhões de clientes, obtendo um faturamento de 3.047 bilhões de euros em 2016. (Espanhol)
Descubra