Lead - Business Process Re-Engineering

Allianz Asia Pacific
  • Função

    The Process Improvement Senior Lead will work closely with leadership and operations to drive results at the strategic level: from initial strategy deployment through the tactical execution to achieve results. This Role will be responsible for understanding and documenting the current business process; identify improvement areas/opportunities to drive in operational efficiencies; The incumbent will be required to interact with the business/process/services/IT stakeholders and related line managers to identify process gaps and recommend improvements using Design Thinking, Lean and Value Stream Mapping Frameworks. He/she need to effectively work through complexities associated with coordination across multiple entities, conflicting efforts, and limited resources. Manages multiple operational, financial, and compliance projects and manage project team to achieve the scope, timing and objectives of each complex assignment. Utilize strong analytics, technical and communication skills as well as deep, broad understanding of the business to summarize key findings. ~crlf~~crlf~Must have minimum 5 years or more experience with transformation, business process analysis, process re-engineering, project management methodologies, statistical process controls, cost reduction techniques, and lean Six Sigma techniques

  • Responsabilidades

    Process Improvements/Technical skills~crlf~•~crlf~Strong qualitative and quantitative analytical ability to draw sound conclusions and make appropriate recommendations to management ~crlf~•~crlf~Understand and document the current working process in details (review, document and assess critical business processes)~crlf~•~crlf~Uses end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners. ~crlf~•~crlf~Provides leadership and technical expertise for the planning, managing and implementation of enterprise-wide process improvement initiatives. ~crlf~•~crlf~Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting.~crlf~•~crlf~Facilitating process workshops that involve eliciting process requirements and liaising with users to identify gaps and recommend improvements to deliver the artefacts, backlog of functions, coaching the Product Owner and Consulting during execution of Target-Operating-Model of Processes ~crlf~•~crlf~Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities~crlf~•~crlf~Support project in validating the user requirements via testing ~crlf~~crlf~Project Management ~crlf~•~crlf~Manages multiple project plans which may have many internal and external dependencies, are complex in scope, have divisional and/or organization-wide impact, have multiple integration points, a higher level or risk requiring mitigation plans and are worked within multiple teams of resources. ~crlf~•~crlf~Oversees reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights. ~crlf~•~crlf~Accountable for supporting multiple projects and initiatives concurrently via hands on project management as well as through multiple other project managers. ~crlf~•~crlf~Responsible for design, development, implementation, and integration of people, processes, and technology needed for successful implementation of initiatives. ~crlf~•~crlf~Identify, communicate, and report significant deviations from project plan/quality~crlf~~crlf~Relationship Management ~crlf~•~crlf~Provides insight and guidance from a business perspective on the direction and continued utilization of continuous improvement methodologies. ~crlf~•~crlf~Lead, coach, and develop junior staffs.~crlf~•~crlf~Works with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance.

  • Requisitos / Habilidades

    Mandatory Requirements~crlf~•~crlf~5 or more years of experience in the insurance industry (GI and or Life and Health) ~crlf~•~crlf~3 or more years of experience leading continuous improvement initiatives and complex projects and Process transformation using Design Thinking, Lean or Value Stream Mapping Workshops to create a transformative Target Operating Model-Processes~crlf~•~crlf~~crlf~•~crlf~Sound experience of working closely with Business and IT Leaders~crlf~2 or more years leadership experience within at least two or more functional area (policy administration, claims, customer services and Underwriting)~crlf~•~crlf~Experience using algorithms and inferential statistics. ~crlf~•~crlf~Experience in Continuous Improvement of the Processes using the CI Frameworks, Service Design Sprints, Kanban ways of delivering solution for Services Management ~crlf~~crlf~•~crlf~Strong facilitation and project management skills, confident communicator, both verbally and in writing with all levels of an organization and diverse audiences ~crlf~•~crlf~Highly collaborative with a demonstrated ability to build strong, credible relationships and teams within all levels in the organization ~crlf~•~crlf~Mastery of communicating highly complex information clearly and articulately for all levels and audiences ~crlf~•~crlf~High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy ~crlf~~crlf~~crlf~Added Advantage:~crlf~•~crlf~Familiarity with project management tools (Jira, confluence, MPP)~crlf~•~crlf~Understand the ways ERP, BPM, CRM, RPA and Salesforce work and context of Process Re-Engineering~crlf~•~crlf~Lean/Six Sigma certification Green Belt/Black Belt ~crlf~•~crlf~Project Management / Change Management certifications (e.g. PMP) ~crlf~•~crlf~Knowledge of Business Process Management ~crlf~•~crlf~Demonstrated ability to work with staff and management at all levels of the Company.

  • Informações adicionais

    Additional Information ~crlf~~crlf~“Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).”

  • Sobre a Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:

    Submit your application at: http://www.allianz.com/careers~crlf~~crlf~

Função

The Process Improvement Senior Lead will work closely with leadership and operations to drive results at the strategic level: from initial strategy deployment through the tactical execution to achieve results. This Role will be responsible for understanding and documenting the current business process; identify improvement areas/opportunities to drive in operational efficiencies; The incumbent will be required to interact with the business/process/services/IT stakeholders and related line managers to identify process gaps and recommend improvements using Design Thinking, Lean and Value Stream Mapping Frameworks. He/she need to effectively work through complexities associated with coordination across multiple entities, conflicting efforts, and limited resources. Manages multiple operational, financial, and compliance projects and manage project team to achieve the scope, timing and objectives of each complex assignment. Utilize strong analytics, technical and communication skills as well as deep, broad understanding of the business to summarize key findings. ~crlf~~crlf~Must have minimum 5 years or more experience with transformation, business process analysis, process re-engineering, project management methodologies, statistical process controls, cost reduction techniques, and lean Six Sigma techniques

Responsabilidades

Process Improvements/Technical skills~crlf~•~crlf~Strong qualitative and quantitative analytical ability to draw sound conclusions and make appropriate recommendations to management ~crlf~•~crlf~Understand and document the current working process in details (review, document and assess critical business processes)~crlf~•~crlf~Uses end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners. ~crlf~•~crlf~Provides leadership and technical expertise for the planning, managing and implementation of enterprise-wide process improvement initiatives. ~crlf~•~crlf~Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting.~crlf~•~crlf~Facilitating process workshops that involve eliciting process requirements and liaising with users to identify gaps and recommend improvements to deliver the artefacts, backlog of functions, coaching the Product Owner and Consulting during execution of Target-Operating-Model of Processes ~crlf~•~crlf~Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities~crlf~•~crlf~Support project in validating the user requirements via testing ~crlf~~crlf~Project Management ~crlf~•~crlf~Manages multiple project plans which may have many internal and external dependencies, are complex in scope, have divisional and/or organization-wide impact, have multiple integration points, a higher level or risk requiring mitigation plans and are worked within multiple teams of resources. ~crlf~•~crlf~Oversees reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights. ~crlf~•~crlf~Accountable for supporting multiple projects and initiatives concurrently via hands on project management as well as through multiple other project managers. ~crlf~•~crlf~Responsible for design, development, implementation, and integration of people, processes, and technology needed for successful implementation of initiatives. ~crlf~•~crlf~Identify, communicate, and report significant deviations from project plan/quality~crlf~~crlf~Relationship Management ~crlf~•~crlf~Provides insight and guidance from a business perspective on the direction and continued utilization of continuous improvement methodologies. ~crlf~•~crlf~Lead, coach, and develop junior staffs.~crlf~•~crlf~Works with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance.

Requisitos / Habilidades

Mandatory Requirements~crlf~•~crlf~5 or more years of experience in the insurance industry (GI and or Life and Health) ~crlf~•~crlf~3 or more years of experience leading continuous improvement initiatives and complex projects and Process transformation using Design Thinking, Lean or Value Stream Mapping Workshops to create a transformative Target Operating Model-Processes~crlf~•~crlf~~crlf~•~crlf~Sound experience of working closely with Business and IT Leaders~crlf~2 or more years leadership experience within at least two or more functional area (policy administration, claims, customer services and Underwriting)~crlf~•~crlf~Experience using algorithms and inferential statistics. ~crlf~•~crlf~Experience in Continuous Improvement of the Processes using the CI Frameworks, Service Design Sprints, Kanban ways of delivering solution for Services Management ~crlf~~crlf~•~crlf~Strong facilitation and project management skills, confident communicator, both verbally and in writing with all levels of an organization and diverse audiences ~crlf~•~crlf~Highly collaborative with a demonstrated ability to build strong, credible relationships and teams within all levels in the organization ~crlf~•~crlf~Mastery of communicating highly complex information clearly and articulately for all levels and audiences ~crlf~•~crlf~High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy ~crlf~~crlf~~crlf~Added Advantage:~crlf~•~crlf~Familiarity with project management tools (Jira, confluence, MPP)~crlf~•~crlf~Understand the ways ERP, BPM, CRM, RPA and Salesforce work and context of Process Re-Engineering~crlf~•~crlf~Lean/Six Sigma certification Green Belt/Black Belt ~crlf~•~crlf~Project Management / Change Management certifications (e.g. PMP) ~crlf~•~crlf~Knowledge of Business Process Management ~crlf~•~crlf~Demonstrated ability to work with staff and management at all levels of the Company.

Informações adicionais

Additional Information ~crlf~~crlf~“Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).”

Sobre a Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:

Submit your application at: http://www.allianz.com/careers~crlf~~crlf~

 
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