Head of Operational Transformation, Asia Pacific
Lead and support the topic of Allianz Customer Model and Regional Strategy and Operational Strategy to drive customer satisfaction, growth and productivity gains through the implementation of a customer-centric and digital business model (3+1) in AZAP’s regional platform, specifically but not limited to the Claims and Ops modules.~crlf~Conduct/support regional and local reviews of the insurance value chain and processes with the strong skillset of organisation streamlining, process optimisation, scalable group initiatives roll-out – not exhaustive.~crlf~Developing value chain frameworks taking into account differences in size, complexity and other characteristics of each Operating Entities’ (OE) market.
• Operational Transformation Strategy: support to the Regional Chief Transformation Officer, Asia Pacific to develop and drive Regional Transformation Strategy and future state vision to align with the overall AZAP strategic direction (3+1) ~crlf~• ACM roll-out and deep-dive topics: lead Ops and Claims module and collaborate with ACM squad and key stakeholders in the region and Group. Collect and analyse productivity information from OEs; identify best practices; guide OEs to identify activities to close the gap towards regional ambition and targets; provide planning tools; analyse the progress of implementation & steer; monitor progress~crlf~• The enhancement of the organisational architecture according to the Allianz Customer Model in the region; drive the Operations Transformation agenda, i.e., process harmonisation, optimisation - not exhaustive.~crlf~• Digital by Default: define process architecture in the digital age, i.e., engage with representatives of regional OEs to re-engineer processes to drive digital data processing, to ensure paperless workflows, and to enhance customer experience ~crlf~• Projects: regional coordination of roll-out of Group or regional projects where Operations is in scope; work closely with OEs and support; provide guidance; ensure implementation; provide transparent progress reporting~crlf~~crlf~
• Insurance-related qualification or general business degree preferred~crlf~• MBA or relevant master degree an additional plus~crlf~• Familiarity with OPEX (Six Sigma) methodologies ~crlf~• Product management and Agile practice ~crlf~• ABS knowledge and working experience in the ACM context~crlf~• 10+ years of insurance experience, ideally both for General and Life with OE and regional role experience ~crlf~• Experience of several different areas of operations functions, eg. Operations, Customers and Controlling etc. preferred.~crlf~• ACM knowledge is must, and global squad experience preferred ~crlf~• Experience of working on IT/OPS improvement projects~crlf~• Experience of working with and across multi-functional teams~crlf~• Familiarity with at least one Asian insurance market preferred~crlf~~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Allianz Insurance Management Asia Pacific Pte Ltd seeks a talented and highly-motivated individual to join our organization as:
Submit your application at: http://www.allianz.com/careers~crlf~~crlf~
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