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Sr Multinational Client Services Technician (Liability)

Job Level:  Professional

Toronto, ON, CA, M5H3P5

Due Date:  as soon as possible
Area of Expertise:  Operations
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  7850

Role Purpose

Provide an effective and efficient administration and processing service for multinational insurance programs to underwriting, accounts, claims,  credit control and brokers/clients.


Key Responsibilities

  • Responsible for multinational insurance programs & policies of medium to high complexity (i.e. complex reinsurance panels). 
  • Review and interpret source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / claims experience – and if required, escalation to UW in case of missing information.
  • In case of AZ multinational programs, provide recommendations to UW on program structure (i.e. Deal support) , steering of implementation globally, including providing instructions to all involved SOEs, reconciliation of all issues and addressing questions regarding cover and wording with UW. Ensure all local policies are issued in a timely fashion and client expectations are met.
  • Authorization in line with assigned limits (Booking Authority = 500,000 EUR).
  • Acting as mentor / trainer for new joiners.
  • Using all relevant information to accurately and efficiently populate IT system(s) with new and renewed business.
  • Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements  to broker (or client), co-insurers, captives and re-insurers.
  • Compiling of standard and non-standard policy wordings.
  • Regular reconciliation and discussion of content with UW and broker/customer.
  • Chase and  reconcile premiums exploiting underwriting file and system entries in close collaboration with Credit Control.
  • Liaise with brokers and/or Underwriters, to ensure timely premium payment.
  • Coordinates premium chasing and reconciliation activities.
  • Work directly with brokers on a daily basis and ensure a high level of multinational client services is provided.
  • Proactively manage and self-prioritize own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met.
  • Ongoing monitoring, maintenance and follow-up of all accounts in the respective responsibility and escalation, if required.
  • Ability to handle new business multinational submissions independently and ensure smooth a smooth program implementation for our brokers and clients.
  • Achieve Life-cycle servicing by proactively practicing program (LOE) & policy (SOE) ownership to ensure our clients receive best in class multinational client services from both a global and local perspective.
  • Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts, Clients and Brokers and attend relevant internal and external meetings.
  • Regular and extensive exchange with clients regarding all account specific matters.
  • System Super User representing the team in local and global as well as cross-functional projects; Contribute to projects, UATs, and other tasks such as ad-hoc request as required.


Key Requirements

  • Completion of a recognized insurance qualification (or equivalent in the Financial sector)
  • Experience of policy administration or other core insurance services
  • Experience in working in an international environment
  • Excellent knowledge Microsoft Office applications and experience of relevant business applications and systems
  • Ability to continuously develop technical and systems knowledge, business and insurance understanding
  • Good understanding of relevant products, wordings, terms and conditions and coverages
  • Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation
  • Communication Skills - verbal / written communication and interpersonal skills
  • Task Planning – time management skills and experience of scheduling tasks in accordance with daily review of priorities
  • Ability to motivate others; effective team player, training and coaching of staff

Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.