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IT User Services Manager

Job Level:  Professional

Taipei, TW, 10476

Available until:  28/02/2023
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Global Investors
Employing Entity:  AllianzGI Taiwan Ltd.
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  17735

Join us. Let’s care for tomorrow.

At Allianz Global Investors our people enjoy motivating, fulfilling careers. If you are looking for a fast-paced working environment, you are resolved to cultivate and expand your talents and relish a challenge, then join us now!


We are committed to giving our people – experienced and energetic professionals alike – the opportunities and experiences they seek to thrive and gain personal fulfilment. We will work with you to craft your own career, develop your personal growth, and align your achievements with your ambitions.






Position summary
To deliver supports to AllianzGI users by supervising the IT supports service vendor & responding to client queries, solving technical problems on software and computer peripherals. 


Role & responsibilities

  • Supervise & co-ordinate closely with service vendor for incidents escalation and tracking
  • Identify, handle and resolve any IT end user related incidents & service requests in a timely manner
  • Support end-user installations, configurations, upgrades and migrations 
  • Provide Infrastructure support includes cable patching, management and equipment monitoring
  • Participate and support clients during BCP/DR rehearsal
  • Liaise with external vendors for systems maintenance in both production/DR sites
  • Assist in procurement process
  • Handle projects and ensure projects are delivered on time and within budget
  • Support video conferencing and webcast
  • Local stakeholder management


Experience / Knowledge Qualifications and Skills

  • Suitable apprenticeship or university degree with +5 years of relevant work experience
  • Deep analytical problem-solving skills
  • Client OS imaging and deployment
  • Understanding of M365 / O365
  • Knowledge of ADFS and Azure Authentication (AAD)
  • Good understanding of Microsoft Intune (MAM, MDM & WIP) on Windows and iOS
  • Knowledge of Citrix (VDI & published apps) in an enterprise environment
  • Practical experiences with ServiceNow
  • ITIL certified
  • Basic network and infrastructure knowledge
  • Microsoft certified professional; PowerShell script preferred
  • Good team player
  • Strong client and operation focus – ability to operate at prime customer contact level typically at senior manager/executive level
  • Proactive and demonstrate enthusiasm for IT technologies and curiosity for future technologies
  • Take ownership & responsibility
  • Good Chinese & English language skills (both written and spoken)






About Allianz Global Investors

Allianz Global Investors is a leading active asset manager with over 600 investment professionals in over 20 offices worldwide and managing EUR 578 billion in assets. Data as of 30 June 2022


We invest for the long term and seek to generate value for clients every step of the way. We do this by being active – in how we partner with clients and anticipate their changing needs, and build solutions based on capabilities across public and private markets. Our focus on protecting and enhancing our clients’ assets leads naturally to a commitment to sustainability to drive positive change. Our goal is to elevate the investment experience for clients, whatever their location or objectives.


Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled, and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.


We are committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you need support to navigate our websites or to complete your application, please send an e-mail with your request to


Active is: Allianz Global Investors

AllianzGI completed the transfer of investment teams (including 87 Investment Professionals) and USD 101bn of assets they manage to Voya Investment Management as part of a strategic partnership. Two thirds of the assets continue to be managed on behalf of AllianzGI clients outside of the US.