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Senior Case Manager

Job Level:  Entry Level

Sydney, NSW, AU, 2000

Available until:  12/12/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  17887

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.



Senior Case Manager | Personal Injury | Sydney, NSW

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what’s right


What if you could play a more hands-on role in helping injured workers get back on their feet?


You’ll be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.



The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.


  • Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
  • Maintaining regular contact with customers and/ or other stakeholders, in line with service standards, ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
  • Proactively managing claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these.
  • Ensuring data is maintained through correct data entry.
  • Ensuring privacy standards are maintained and privacy breaches are managed appropriately and high level of privacy is maintained in all interactions.
  • Actively contribute to the achievement of business targets and participate in departmental projects, as required.


Important to your success:

  • Experience in claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health (rehabilitation, physiotherapy, occupational therapy). 
  • Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Ability to recognise, avoid, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.


What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
  • Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
  • We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
  • Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.  As a requirement of your role, it may be necessary from time to time for you to attend the workplace.


Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?