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Customer Service Specialist

Job Level:  Professional

Sydney, NSW, AU, 2000

Due Date:  10/5/2022
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  9333

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening u exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.


2 x Customer Service Specialists – Hunter Premium Funding | NSW – Sydney


  • Join a market leading premium funding organisation with ambitious plans
  • Provide exceptional service levels to commercial clients
  • Build a career within one of the world’s largest financial service organisations


Let’s care for tomorrow. For giving our customers the best possible solutions


Would you like to be part of a team that genuinely cares about your wellbeing?


Hunter Premium Funding, part of the Allianz Australia organisation, is one of the largest, most experienced premium funding companies operating in Australia and New Zealand. Our team of over 60 skilled industry experts is located throughout Australia and New Zealand to ensure we are there to meet our customers’ needs.


HPF is seeking 2 Customer Service Specialists to attend to customer queries across multiple contact points regarding product information, product support and maintaining general after-sales support as well as processing of loan documentation


You'll be responsible for:

  • Provide clients with product knowledge to ensure optimum utilisation of the organisation's products.
  • Respond to customer enquiries via email or over the phone.
  • Attend to customer service phone line and to various inboxes.
  • Assist customers with initial usage of products and ongoing problem resolution.
  • Investigate, resolving or escalating all client complaints in a timely fashion.
  • Process loan documentation in accordance with HPF process and procedure.


Important to your success:

  • Previous experience in a customer services environment within the financial services industry.
  • A composed manner when working in a fast-paced environment while managing competing priorities.
  • An ability to use initiative in problem solving situations and a proactive nature in managing collective responsibilities.
  • Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
  • Excellent communication skills both written and verbal.
  • Basic understanding of finance/lending would be helpful.


What's on offer?

  • Access on-demand lifelong learning and take control of your career development.
  • Feel empowered to achieve your goals and supported to explore different career options.
  • Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes.
  • We embrace change and are committed to transforming the industry so our customers can live life to the fullest.


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.


Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?