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IT Support Engineer/Helpdesk Support

Job Level:  Professional

Singapore, SG, 068897

Due Date:  30/6/2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  4574


  • Perform helpdesk support by answering call or replying email providing 1st level resolution to end users.
  • Perform onsite support to end users by ticket or service request.
  • Each call and email has to be logged in ServiceNow system for INC tickets, tracking until issue is closed by end-users.
  • Escalate to 2nd/3rd level when 1st level resolution do not work.
  • Perform hardware cloning support for existing and new machines.
  • Perform support for mobile solution to end users
  • Perform Email/WebEx/Desk Phone creation for new users.
  • Participate in Projects from customers requirement.
  • Other ad-hoc tasks assigned to him/her.


Skills and Competencies

  • Knowledge of basic troubleshooting on M365, Win 10, MS office packages
  • Knowledge on Virtual Client preferred
  • Knowledge on hardware troubleshooting (Printers, scanners, desktop, laptops)
  • Knowledge on ServiceNow ticketing system
  • Knowledge on CISCO products (end users)
  • Logical problem-solving skill
  • IT related Tertiary qualification
  • Basic networking/server knowledge
  • ITIL knowledge preferred
  • Strong customer orientation
  • Fluent English speaking
  • Knowledge on MDM management preferred
  • Knowledge on AirWatch Mobile solution preferred