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BMP Asia Service Manager

Job Level:  Professional

Singapore, SG, 068897

Due Date:  30/04/2022
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz Technology
Job Type:  Full-Time
Remote Job:  Remote working due to Covid 19
Employment Type:  Permanent
ID:  6280

BMP Asia Service Manager

Job Purpose/Role

The Business Master Platform (BMP) is the new global IT solution for Allianz that digitalizes the business requirements of the Allianz Customer Model by integrating them with the IT Master Platform (ITMP) enabling Allianz world-wide to operate in a simple, digital and scalable way. The BMP service management unit is responsible for offering this as an end to end BMP service towards the operating entities.


Within this unit, the BMP Asia Service Manager has full responsibility for the BMP Service towards the customer (run of the full end to end core insurance service) and is accountable for the service.  The BMP Operations team will have a matrix reporting to the service manager.  The service manager needs to ensure that the end to end delivery of the service is working at maximum efficiency and issues are resolved as per the agreed service levels required and resolved with minimum impact to the business.


The role is responsible for the regular reporting and improvement of the services in close collaboration with all the relevant stakeholders within Allianz Technology and Allianz Asia Pacific (AZAP). The role is also responsible for the P&L of the service within AZAP and acts as the main point of contact externally towards the Operating entity (OE) and internally towards AZ Technology stakeholders for the service. 


Key Responsibilities

  • Responsibility for the BMP Service (functional operations, second and third level support and the underlying infrastructure)

  • Ensures production quality improvement through follow-up activities in case of incidents and outages for the BMP service

  • Ensure that all fine level design criteria of the BMP Core service are applied to the local and regulatory requirements of AZAP and adapt them accordingly

  • Single point of contact for Asia on the BMP Service for BMP production and Change, problem, Incident related topics, Risk assurance, Compliance and Audit functions

  • Stake holder management and reporting the status to the senior management at regular intervals

  • Security concepts definition across services, regular pen-test, DR test etc. Single point of contact for AZAP on security standards for BMP

  • Ensure a constructive feedback loop is established between the underlying components and the project team and the OE  

  • Support AZAP in the interactions with the local regulators in providing the right artefacts and supporting documents and processes

  • Ensures regular health checks, monitoring, disaster recovery tests and pen tests are performed and the agreed mitigations items are tracked and resolved.


Key Requirements/Skills/Experience

  • Degree in information technology or other comparable technical qualification

  • 10+ years of prior work experience in an international environment in a management role for production support or application development or infrastructure delivery

  • Process and project management and ITIL training and / or certification desirable

  • Able to deal with ambiguity

  • Able to work independently and in a team-based setting  

  • Has in-depth business expertise and a basic understanding of market influences.

  • Uses developed communication skills to inform and has the ability to negotiate with a diverse audience, often at senior level.

  • Works independently and receives minimal guidance.

  • Has in-depth knowledge and experience in own discipline and solid understanding of related topics. Uses best practices and knowledge to actively contribute to product/ service or process improvement.