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Technicien Support Wokplace

Niveau de poste:  Professionnels
Lieu: 

ST OUEN, 93, FR, 93400

Date d'embauche:  31/03/2022
Domaine de compétence:  Ingénierie IT & Tech
Unité/Direction:  Allianz Technologie
Type de poste:  Temps plein
Emploi à distance:  Bureau à domicile
Recrutement:  Permanent
ID:  5449

Allianz Group is one of the largest and most renowned financial services providers in the world, representing an
international network of strong brands with first-class products. Above all, we strive for commitment to excellence
in our daily business, in our relationships with customers, shareholders, employees and the community. Allianz
Group serves more than 83 million customers in about 70 countries.


Allianz Technology is the international shared service company of the Allianz Group and has its registered office in
Munich. Our customers are Allianz companies across the globe, to which our more than 2,500 employees offer
innovative, top-quality products and services in the fields of IT, Services and Operations.

 

The Regional Workplace Services Department is responsible for Proximity and Regional end-to-end operations of Allianz workplace services including Proximity shared services (OnSite support, HW asset management, Identity Access Management, Mobile Telephony, print solutions,….).

We are looking for Workplace proximity services specialist to take charge of all activities related to proximity services for regional workplace. It includes the proximity services (onsite support, VIP Support services, Walk-In Center…) for all the OEs served by Allianz Technology France

Key responsibilities :

  • Manage and operate local proximity services (on-site, Walk-in center, desk-side, VIP and remote) for regional workplace in France to deliver services to the OEs based in the region.
  • Create and build the Local shared services concept for On-Site support in Az Technology France for  OEs based in the region
  • Manage a local team in France of support proximity specialists
  • Pro-actively Identify opportunities to improve business productivity by providing targeted training, guidance, implementing automatism, or introducing tools and services
  • Review and maintain a level of documentation that reflects the complexity and diversity of the Proximity Services environment and enhances the Hardware support process for Proximity and NGSD support teams.
  • Participate in the improvement of the Proximity support team processes, knowledge, organization.
  • Manage Assets and Cis through existing ITSM tools to record and track inventory and configuration data for all Hardware managed by the workplace services.
  • Manage stock levels of Hardware for break/fix/spare to respond to Customer requests.
  • Actively participate to projects related to Regional and Global Workplace (i.e MFA, O365, Hardware and Software refresh/deployment, Video Conferencing solutions, Local Infrastructure, Mobile telephony and Service Improvement projects…. )

 


Further Responsabilities : 

  • Designing and, implementing processes to achieve standardization (of both Customer’s hardware and software) within the proximity services environment, including documenting, implementing and communicating such standards.
  • Insure local proximity services team works in collaboration with the other proximity services to serve the final customer
  • Manage the working student for proximity services and regional workplace
  • Collaboration with local external provider working in the local proximity team
  • Perform integration testing in support of product implementation including new Hardware, Software, OS releases and upgrades.

 

 

Key requirements / Skills / Experience :

  • Good understanding of IT workplace services
  • Knowledge of ITIL methodology (Foundation) and AGILE methodology
  • Professional fluency in English, including proficiency in written English; fluency in additional languages is a plus
  • 5-10 years of working experience in Workplace environment
  • Can-do attitude with focus on quality execution and delivery of task
  • Strong communication and interpersonal skills, able to work with different stakeholders
  • Result-oriented, customer-focused, pro-active, flexible and energetic team player

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our
employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an
environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better
future for our customers and the world around us. Join us. Let’s care for tomorrow.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We
encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or
what you believe in.


At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by
default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a
quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves.
Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz
to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of
the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of
other characteristics such as gender, ethnic background, origin or any disability.

 

Allianz Technology SE
France