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SENIOR ADMIN & SUPPORT OFFICER CLAIMS & COLLECTION

Job Level:  Professional
Location: 

RO

Due Date:  15.05.2022
Area of Expertise:  Customer Services & Claims
Unit:  Euler Hermes
Employing Entity: 
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  6769

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.

 

Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.

 

At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!

 

For more information visit http://www.eulerherme

What you do 

 

- Creating and updating C&C files and assigning them to the C&C user - checking correct allocation rules and reallocating when necessary

-Identifying most of the system errors, procedures issues, Describing issues to the Super user and creating US in view of creating defects

- Closing of C&C files when requested.

- Communicating (written) towards PH - Broker/Debtor

- Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders

- Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions - complaint management

- Create reports

- Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH

- Taking care of correct data entry and maintaining data quality

- Escalation to local teams and including account manager in case of unresponsive customers (chasing via GT)

- Participating to test campaigns (corrected defect, RFC)

What you bring 

- Good understanding of Claims and Collections processes and KPI, reporting and systems

- Result orientated and able to work towards zero defaulted tasks

- Team player

- Customer focused

- Flexibility and critical thinking

- Advanced level of English language

- Good user of MS Office package

-Technical skills and good understanding of basic IT concepts;

- Basic accounting skills and understanding.

- Ability to manage own space and time and to work in a fast-paced environment

- 2-5 years’ experience is customer service or secretarial activities

- Bachelor degree in Administration, Finance, Insurance or Law

- Stress resistance

What we offer 

Dynamic and multinational working environment.

Opportunity to learn and grow- on the job as well as language or professional training.

Open company culture, flexible working hours / possibility of working from home.

A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.

Full time permanent contract.

Modern and accessible offices.

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: https://www.eulerhermes.com/en_global/careers/