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Manager, Claims Automation and Innovation

Job Level:  Management

Richmond, VA, US, 23233

Available until:  11/27/2022
Area of Expertise:  Operations
Unit:  Allianz Partners
Employing Entity:  AGA Service Company
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  12506

At Allianz Partners, we foster a culture of collaboration, caring, and growth. If you’re looking for a work environment where you are valued for your ideas, your opinions, your desires, your unique background, and everything else that makes you, you – you’ll find it with Allianz Partners.



If you’re ready for a role where you can truly thrive and put your operations leadership skills to work this is a great opportunity for you.


As Manager, Claims Automation and Innovation you will play an instrumental role in the development and implementation of our new claims automation and fraud detection systems.  You will work with project leaders and development team to ensure the new claims process will benefit our customers and company.  During the implementation phases of the new system, you will lead the change management initiatives for everyone that uses the system.


Once completed you will transition into a manager role within the claims organization.  You will also lead the Allianz claims organization that directly interacts with our customer and ensure we implement the claims strategy as well as a group of team leaders and claims initiatives to improve the efficiency and accuracy of the claims department.  You’ll provide the highest level of customer service by ensuring we meet all timely and accurate claims service standards. And you will actively develop the technology environment and processes to exceed all expectations and be prepared for further growth opportunities in a highly engaging environment






  • Support creation and implantation of the claims strategy and autonomously run the day to day activities your team to achieve our goals

  • Provide operations leadership for technology initiatives that influence the environment our claim process uses

  • Use external benchmarking information to evaluate and improve the operations process and technology solution

  • Lead the operations anti-fraud team to ensure that we are an industry leader in identifying and eliminating fraud in all operational processes

  • Provide monitoring of internal controls to confirm the processes and systems are working as designed

  • Lead a group of Team Leaders and examiners, motivate and elevate level of performance across the team.  Hold people accountable and actively manages the talent on the team

  • Rigorously analyzes metrics to proactively monitor results and address gaps to goals- develop a plan, implement, measure and repeat until gap is remediated

  • Uses data as a key input into running the team and evaluating individual and process performance. Can look at data to draw conclusions, solve problems or identify problems that need solving

  • Effectively communicate verbally, written and through presentations to influence in a succinct manner

  • Readily identify anomalies or changes in the work and proactively resolves issues as required through a deep understanding of processes, policies and procedures.

  • Actively support projects to improve our processes and technology.  Ensure we have an effective change management process throughout the department





  • Bachelor’s degree in related field or combination of relevant education and work experience.

  • Minimum of ten (10) years’ management experience in a high-volume customer-focused environment.

  • Demonstrated success in meeting or exceeding customer satisfaction measurements

  • Experience with successfully leading transformation process changes within an Operations environment




Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So, if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at:







Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

Nearest Major Market: Richmond