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Job Level:  Professional

HK Singapore, SG, 18961 Singapore, SG, 068897

Due Date:  17/07/2022
Area of Expertise:  Marketing & Design
Unit:  Euler Hermes
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  9661

Allianz Trade, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Allianz Trade offers a complete range of services for the management of B-to-B trade receivables.


Allianz Trade has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Allianz Trade, a company of Allianz, is rated AA by Standard & Poor’s.


At Allianz Trade, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to take new responsibilities.


Make a difference!For more information visit

•    Lead customer experience (CX) and analytics initiatives to support Allianz Trade in APAC with the objectives to improve customer retention, brand loyalty and Net Promoter Score (NPS)
•    Visualize end-user experience and work backwards to plan, strategize and execute CX efforts to deliver great experiences.
•    Ability to execute data analytics and extract actionable information from it along with strong problem-solving skills to ensure CX gaps do not occur or are resolved efficiently
•    Responsible for customer analytics, including NPS, competitors analysis, market sizing, complaints management and Customer Relationship Management (CRM) 
•    Drive customer interaction automation and support continuous development of customer content to promote engagement
•    Coordinate with regional and local teams to drive and implement CX initiatives
•    Work closely across cross functional streams to achieve business goals
•    Establish, monitor and provide analysis and insights on retention and trends through various platforms
•    Provide research on industry benchmarks and best-in-class CX strategies 
•    Other ad hoc tasks given

•    Bachelor’s degree in business administration, marketing, data analytics or related discipline. 
•    8 – 10 years’ experience in data-driven, result-focused customer experience or account management role
•    Excellent project management, stakeholders’ management, communication skills, and ability to work with internal and external parties
•    Advanced user of marketing automation platform (Marketo), CRM platforms (Salesforce), Microsoft Word, Excel, Powerpoint
•    Previous experience working in a virtual setting and across time zones
•    Proven ability to work in a fast-paced environment
•    Highly organised and detail-oriented
•    Good interpersonal and presentation skills
•    Previous work experience in financial services industry and/or in an account management function is an advantage
•    Experienced in working for MNCs / a multicultural environment is an advantage

•   Open to candidates based in Hong Kong and Singapore

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: