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Claims Director Processing

Job Level:  Professional

O'Fallon, MO, US, 63368 Chicago, IL, US, 60606

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  8562

Role Purpose:

Direct the claims handling support and strategy for both the onshore and offshore Claims support teams. Serve as a Subject Matter Expert for the NA Claims organization for activities identified to be offshored on an ongoing basis.  Serve as an SME on Claims System Projects, including all phases of projects, including Legacy Systems, AZGo, CLAWS releases/decommissioning projects and ITMP. Provide support for NA Claims organization as needed for audits of claims processes.  Act as a liaison between functional dependencies (e.g., FinOps, Policy Ops, GPM, CCO)


Key Responsibilities:

Claim Strategy

  • Establishment and maintenance of onshore/offshore claims operational support processes for all LOB within Region thus allowing all LOB to focus on other matters outside of administrative processes.
  • Continued implementation of new business processes to support CCO initiatives
  • Support the development of cross LoB regional strategy. 
  • Collaborate with Claim management and other claims product teams to develop strategies and business plans to reduce claim cost/expenses   


Relationship Management

  • Serve as point of contact with Treasury in regard to claim payment issues
  • Create and maintain working relationships with other functional dependencies such as FinOps, Policy Ops and GPM.


Claim Systems and Processes

  • Ensure claim handling consistency and discipline through management of assigned claims support processes across multiple systems in accordance with corporate and local claims guidelines
  • Support ITMP initiatives


Leading and Managing Claims Team

  • Lead and manage regional onshore support team and liaise with GBO Transition manager
  • Assist with managing cost center budget within plan
  • Continuous evaluation and planning to develop the Processing staff knowledge to further assist each LOB within the Region
  • Continuous review of Processing staff in order to maintain functional capacity to support all LOB's accordingly


Customer Focus

  • Processing team usage with current and new accounts to provide best in class customer service
  • Meet with all LOB leaders (Marine, Aviation, Property, Liability, and Canada) to assist in providing claim assistance and develop workflows where customize services may be needed


Required Skills:

  • Degree Preferred
  • 3-5 years of experience in claims or operational management
  • Demonstrable track record of managing expenses
  • Ability to assess exposures and mitigate expenses for multiple lines of business, manage the claims for LoB, monitor claims exposure and reserves
  • Ability to analyze trends and scenario to develop and implement claim handling best practices.
  • Ability to provide interpretation of coverages and manage the denial and acceptance of Claims for multiple LoBs.


Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.



Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.



Nearest Major Market: St Louis