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Claims Associate

Job Level:  Professional

O'Fallon, MO, US, 63368

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  7768

About the job

The Claims Associate will proactively investigate, evaluate and negotiate resolution of assigned Auto claims in accordance with established best practices and assure claims are handled within granted autonomy limits. Develop and maintain relationships with brokers and clients as well as internal business partners. Provide efficient claims handling within team while working with third-party service providers in achieving economical results and to provide high quality service to all internal and external relationships.



Investigation and Reserving of Claims:

  • Investigate high volume claims that involve non complex issues on APD claims
  • Evaluate and address coverage issues and determine appropriate reserving levels
  • Select and direct independent external service providers (e.g. Independent Adjusters, Experts)


  • Negotiate and resolve non complex claims ensuring cost effective, service orientated solutions
  • Ensure claims are settled in accordance with settlement guidelines

Referrals and Compliance

  • Ensure all claims handled within authority limits, and in line with AGCS Claims complexs procedures and guidelines
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters

Market Management

  • Proactively support acquisition of new business and retention of existing business
  • Proactivley liaise with underwriters on market management initiatives

Relationship Management

  • Positively represent AGCS externally to the market and Develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters)
  • Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations
  • Effectively report and present complex and contentious loss and claims information internally and externally

Claims Processing & Administration

  • Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems
  • Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends                                                                                                                                                  

Required Skills:

  • Ability to learn to handle claims involving non-complex coverage and damage issues.            
  • Ability to learn/understand claims handling process            
  • Multi-lingual is a plus
  • Bachelors Degree preferred but not required
  • Insurance Industry Designation preferred but not required  
  • Basic knowledge in:
    • Product and Coverages: Detailed understanding of Auto claims products, wordings, terms and conditions and coverages 
    • Claim Handling: Solid knowledge of claim handling process from notification to settlement and recovery        
    • Reserving: A knowledge of reserving principles and practices        
    • Negotiation Savvy: Ability to negotiate resolution with claimants and/or their lawyers        
    • Writing Skills: Ability to effectively communicate in writing, including letters and email communications
    •  Analytical Skills: Ability to analyze non-complex data, from multiple sources, in detail; identify and resolve issues before they transpire        
    • Negotiation and Conflict Management: Ability to negotoate best positions for AGCS and client, often in contentious situations, managing conflicting priorities of various parties        
    • IT Skills: Use general office application tools, e.g. Outlook, Excel, Word, Power Point        
    • Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally. Ability to "sell" claim service abilities as a marketing tool        



The benefits of joining AGCS:

Hybrid working model, which recognizes the value in a balance between remote and office based working, giving you the flexibility to organize the way you work
An exciting and versatile job with an opportunity to work alongside skilled and specialised colleagues from all over the world
An environment where innovation and challenging the status quo is encouraged
Wellbeing policies/initiatives to support a positive work life balance
Continuous learning: A large portfolio of continuous learning opportunities to help you stay relevant in your current role, grow into future roles and meet the demands of the workplace
Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals.Worldwide, AGCS operates with its own teams in 31 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,400 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2020, AGCS generated a total of €9.3 billion gross premium globally.


In 2020, AGCS announced a new strategy and transformation program called New AGCS which aims to comprehensively transform the company, creating a mutually beneficial relationship with stakeholders. This is an exciting time to join AGCS as we continue on our journey of transformation, regaining market leadership and achieving success together. You can grow your career through meaningful work supporting our customers, while learning from expert colleagues.


Allianz is an equal opportunity employer and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Diversity of minds is an integral part of Allianz’ company culture.


Let's care for tomorrow.

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