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Sr Claims Associate

Job Level:  Professional

O'Fallon, MO, US, 63368

Due Date:  As soon as possible
Area of Expertise:  Customer Services & Claims
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  6277

About the job

Sr. Claims Associate in the Entertainment Department. Proactively investigate, evaluate, negotiate and resolve standard claims involving Property, Miscellaneous Equipment and Vehicles, Third Party Property Damage and Props Sets & Wardrobe. Responsible for in-house adjusting. Ensure claims are handled within authority limits and in line with AGCS Claims Standards procedures and guidelines.  Read policies, interpret coverage and adjust claims accordingly.  Develop and maintain relationships with brokers and clients, as well as internal business partners. Retain and manage third party service providers (if necessary) to achieve economical results and provide high quality service. Proactively liaise with team members and internal business partners. Develop/maintain strong relationships with internal and external customers. 



In this role you will:

Investigation and Reserving of Claims

  • Proactive claim management including investigation, evaluation, negotiation, and disposition of standard claims in accordance with claims regulatory guidelines
  • Evaluate and address coverage issues and determine appropriate reserving levels
  • Select and direct independent external service providers (e.g. Independent Adjusters, Experts)
  • Manage and monitor incoming claims communication (email, phone, mail) and respond in a timely manner



  • Negotiate and resolve noncomplex claims ensuring cost effective, service orientated solutions                                                                      
  • Ensure claims are settled in accordance with settlement guidelines                                                                                                                   
  • Drive effective salvage and subrogation processes


Referrals and Compliance                                                                                                                                                                                                                                              

  • Ensure all claims handled within authority limits, and in line with AGCS Claims complex procedures and guidelines                                                               
  • Refer cases outside of authority level, preparing referral documentation and materials as appropriate                                                                          
  • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters


Market Management                                                                                                                                                                                                                                                  

  • Proactively support acquisition of new business and retention of existing business                                                                                                              
  • Proactively liaise with underwriters on market management initiatives                                                                                                                                       
  • Attend industry functions 


Relationship Management                                                                                                                                                                                                                              

  • Positively represent AGCS externally to the market and develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters)
  • Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations
  • Effectively report and present complex and contentious loss and claims information internally and externally


Required Skills

  • Bachelor's Degree
  • Insurance Industry Designation (preferred but not required)
  • Basic Skills:
    • Products and Coverages: Detailed understanding of claims products, wordings, terms and conditions and coverages
    • Claims Handling: Solid knowledge of claims handling process from notification to settlement and recovery 
    • Reserving: A knowledge of reserving principles and practices 
  • Intermediate Skills:
    • Analytical Skills: Ability to analyze non-complex data, from multiple sources, in detail; identify and resolve issues before they transpire
    • Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties
    • Use general office application tools e.g. Power Point, Excel, Word
    • Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally.  Ability to "sell" claims service abilities as a marketing tool
  • Minimum 1 - 3 years experience
    • Proven track record in handling claims involving non complex coverage and damage issues             
    • Detailed understanding of claims handling process            
    • Demonstrate established relationships with brokers at peer level group and well established in local market
  • Multi-lingual is a plus but not required



The benefits of joining AGCS:

Hybrid working model, which recognizes the value in a balance between remote and office based working, giving you the flexibility to organize the way you work


An exciting and versatile job with an opportunity to work alongside skilled and specialized colleagues from all over the world


An environment where innovation and challenging the status quo is encouraged


Wellbeing policies/initiatives to support a positive work life balance


A competitive compensation and benefits package including generous bonus scheme


Continuous learning: A large portfolio of continuous learning opportunities to help you stay relevant in your current role, grow into future roles and meet the demands of the workplace


Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals.Worldwide, AGCS operates with its own teams in 31 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,400 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2020, AGCS generated a total of €9.3 billion gross premium globally.

In 2020, AGCS announced a new strategy and transformation program called New AGCS which aims to comprehensively transform the company, creating a mutually beneficial relationship with stakeholders. This is an exciting time to join AGCS as we continue on our journey of transformation, regaining market leadership and achieving success together. You can grow your career through meaningful work supporting our customers, while learning from expert colleagues.

Allianz is an equal opportunity employer and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Diversity of minds is an integral part of Allianz’ company culture.

Let's care for tomorrow.

Nearest Major Market: St Louis