Underwriting Technician Team Lead

Job Level:  Management

New York, NY, US, 10005

Area of Expertise:  Operations
Unit:  Allianz Commercial
Employing Entity:  Allianz Global Risks US Insurance Compan
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  34607

Underwriting Technician Team Lead – Financial Lines – New York



Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow.

At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.  Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses. 



We are looking for an Underwriting Technician Team Lead, based in New York


Who we are

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


What you do

The Underwriting Technician Team Lead, reporting directly to the Sr Manager GBO – NA, will excel at balancing UT production volumes, underwriter satisfaction, and core leadership duties. The position requires flexibility when faced with changing and emerging priorities and should welcome direct feedback while providing the same to GBO Leadership. The UT TL will exhibit the ability to work and influence cross functionally and across disciplines to achieve established business goals. Within the role, it is expected the UT TL will work collaboratively and lead conversations, projects, and initiatives within GBO and with other areas. All with a keen focus to foster a harmonious process and policy handling environment to support the business and AzC’s customer base. The UT TL will work alongside other Operations Managers/leads as a peer on shared/common goals, ensuring the achievement and continued consistency in the UT role. The UT TL will have a group of direct reports, Underwriting Technicians, reporting to them, and will be responsible for their performance, career development, and all other relevant people management responsibilities. This role will also be responsible for the production UT tasks affiliated with the assignment to one UW, at minimum.


Some of your specific responsibilities could include: 

  • Develops key relationships with underwriting leaders to execute the end-to-end underwriting processes
  • Manages a cross-regional team of underwriting technicians in all aspects, such as hiring, performance management, development, schedule coordination and manages the day-to-day operations of the support unit
  • Works closely with underwriters to develop and deliver tailored service solutions
  • Assumes an active role in the implementation of Target Operating Model.
  • Communicates and collaborates across the organization to provide solutions/recommendations to achieve organizational success
  • Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual team, and unit metrics. Recommends how and what performance measurements to collect for performance data
  • Review and manage production and quality control reports and take appropriate action for improved results
  • Ensures compliance with workflows and procedures
  • Works closely with functional and business areas to ensure documented operational processes are understood and implemented consistently
  • Support continuous improvement initiatives that for a basis for repeatability but also facilitate creativity
  • Review workflows/processes on a semi-annual basis to identify process efficiencies. Document workflow/process changes, train onshore/offshore staff, and implement and monitor change
  • Point of contact for Internal Audit; ensuring compliance with internal audit guidelines and assisting with developing responses and action plans in response to audit findings
  • Maintain open and effective communication with underwriters to foster partnership and teamwork
  • Attends underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs. Captures takeaways and works with the team to create/implement action plans as required
  • Proactively maintains effectiveness when experiencing changes in work responsibilities and environment; adjusts effectively to work within new structure, process requirements, or culture
  • Keeps underwriting management informed of status and progress of support unit
  • Collaborates with underwriting on requested individual account service agreements to ensure resources, system capabilities, and time requirements are achievable
  • Is the first point of escalation for operations or underwriting staff regarding service issues
  • Identifies servicing issues with offshore team and works with Operations Manager to document the issue, present it to the offshore team, and follow up through resolution
  • Attend broker and client meetings as requested by underwriting
  • Complete all delegated projects in the manner expected and requested by the Manager


What You’ll Bring to the Role 

  • 7-10 years’ experience in core insurance function, preferable in Operations or Underwriting; 
  • 2-3 years’ experience leading direct reports, or matrix with familiarity and experience with performance management principles and coaching;
  • Experience working in with international teams and remote colleagues; 
  • Experience managing performance/achievements with cross functional teams;
  • Demonstrated experience in effective communication strategies across functions/roles/hierarchy; 
  • Advance understanding of policy administration life cycle, relevant products, wordings, terms and conditions and coverages; 
  • Ability to lead diverse teams in complex projects, drive strategic initiatives, and/or project framework;
  • Ability to train and coach staff
  • Excellent verbal and written communications skills; and
  • Strong time management and organizational skills



The annualized base pay range for this role is $82,568 to $147,727. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. 


What’s in it for you? 


Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 


Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K. 


Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 


Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.  We’ve got your back. 


Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 


Care to join us? 


Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.  Learn more about us by clicking here


Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic.  Diversity of thinking is an important part of our company culture. 


Recruitment Agencies:  
AzC has an in-house recruitment team, which focuses on sourcing great candidates directly. AzC does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.


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34607 | Operations | Management | Non-Executive | Allianz Commercial | Full-Time | Permanent

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City