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Process Improvement - Automation Expert - Minneapolis or Chicago

Job Level:  Professional

Minneapolis, MN, US, 55416 Chicago, IL, US, 60606

Due Date:  As soon as possible
Area of Expertise:  Operations
Unit:  Allianz Global Corporate & Specialty
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  7316

Job Purpose/Role

  • Our new global function Global Process Management at AGCS is responsible for end-to-end process improvement to drive effectiveness, efficiency and increase customer service delivery through one globally coordinated approach.
  • Reporting to the Head of Global Process Improvements and based in Munich, you will be part of a truly global Smart Process Automation team that strives to transform the business performance through process improvements across the value chain of the organization. In this role you will be responsible for the execution of automation-related initiatives against agreed business case. You will build a high performing project team supporting AGCS in  process improvements and work on defining, leading and managing high profile, critical and challenging strategic automation engagements across AGCS.


Key Responsibilities

  • Identify processes as can be automated to drive higher efficiency
  • Develop – in collaboration with AGCS Business functions, Global Process Management SMEs, third parties, and IT – ways to further improve the value from automation within AGCS (including its offshore setups)
  • Ensure delivery of automated processes according to the service levels defined with the business and ensure swift issue resolution and build proactive communication with internal customers
  • Provide customers and colleagues with relevant, timely and correct reporting outlining performance of automated processes and provide solutions in case of insufficient delivery performance
  • Actively and constantly improve already automated processes or contribute to the improvement of on/offshore processes through the use of automation
  • Identify proactively new technologies / tools / processes which could lead to medium or long term performance improvement at AGCS
  • Support process related changes as a consequence of automation and ensure close collaboration with all affected functions within AGCS (i.e. Onshore units, IT, workers council)
  • Support change management activities of other functions as far as they relate to automation activities (active communication, supply of information material, presentations etc.)
  • Ensure, proactive, timely, complete and correct communication to all stakeholders affected by Automation projects
  • Communicate openly and actively with all third parties in order to maximize the automation benefits for AGCS as well as to identify and resolve any issues potentially affecting the successful development or deployment of Robots within AGCS


Key Requirements/Skills/Experience

  • You have a degree (preferably within an IT and Business Administration context)
  • Six Sigma and / or Opex certification will be an advantage
  • At least three years’ experience within the corporate insurance sector with multi-cultural and international work experience allowing for cross-departmental and cross-regional thinking and acting
  • At least three years’ experience with project management, ranging from individual tasks to managing large complex projects
  • You have a passion for data and in-depth knowledge and experience in process and team management
  • Deep understanding of Continuous Process Optimization and Quality Improvement Frameworks
  • Very good IT knowledge, IT infrastructure, IT project management and Rapid Automation
  • Advanced consulting skills enabling you to practice good relationship management, understand costumer needs and consult the business in the most efficient way
  • Ability to work across teams and geographies
  • Excellent communication and presentation skills and the ability to explain complex topics on a basic level
  • Fluent in English (able to negotiate)


Compensation is commensurate with skills and experience and includes a comprehensive best in class benefits package.  Any salary or benefits information provided by third party resources such as external job posting websites etc., cannot be deemed reliable.




Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.


We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


Allianz Global Corporate & Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

Our customers are as diverse as business can be, ranging from Fortune Global 500 companies to small businesses, and private individuals. Among them are not only the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators or Hollywood film productions. They all look to AGCS for smart answers to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience.


Worldwide, AGCS operates with its own teams in 32 countries and through the Allianz Group network and partners in over 200 countries and territories, employing over 4,300 people. As one of the largest Property-Casualty units of Allianz Group, we are backed by strong and stable financial ratings. In 2019, AGCS generated a total of €9.1 billion gross premium globally.


For more information, visit or follow us on Twitter @AGCS_Insurance and LinkedIn.



Nearest Major Market: Minneapolis