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Operations Associate/Senior (Premium Processing - Fixed) | Hybrid

Job Level:  Entry Level
Location: 

Minneapolis, MN, US, 55416-1297

Due Date:  N/A
Area of Expertise:  Customer Services & Claims
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  9092

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

As an Operations Associate, you will apply knowledge of Allianz's business, products, customers, and Operations to fulfill customers service requests and inquiries. You will ensure adherence to all procedures and exceed service levels by following established guidelines. You will report to the Operations Senior Manager.

 

  • Respond to, validate and approve varied and complex customer service requests and inquiries for all customer segments, including top customers, by applying knowledge and following established practices and standard.
  • Seek guidance and direction on non-routine customer service requests and inquiries, and escalate requests.
  • Participate in ongoing training programs or on-the-job development to further learn the business, products, customers, and Operations.
  • Participate in team and special assignments to meet our needs.

 

What you bring:

  • Experience working with partners to work through escalated or exception situations.
  • Experience working with vendors
  • +1 years experience required: Customer Service
  • High school diploma required
  • Two-year degree preferred: Business or general education

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.