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Quality Analyst Associate/Quality Analyst | Hybrid

Job Level:  Professional

Minneapolis, MN, US, 55416-1297

Due Date:  ASAP
Area of Expertise:  Operations
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  2104


At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.


What you do:

Under general supervision, responsible for collaborating with business leaders, key stakeholders, and partners to identify, develop, and deliver regular transactional reviews and reporting on business critical measurements that drive CAO quality. May lead small-scale initiatives. May partner with more senior analysts on medium to complex and/or large-scale initiatives.


Participates in partnering with assigned business area(s) to define critical process ownership, and aligns quality metrics with business objectives, processes and risks to optimize value of information reported.

Assists in the development of clear performance measurements that are aligned with the customer. Collects data to measure and report quality metrics by business capability and process. Provides ongoing support, communication and training to vendor partners.

As required, acts as an interface between assigned business area(s) and defined customer(s) to identify gaps in the processes that affect CAO quality, while providing recommendations for improvement.

Contributes to regular transactional reviews, and provides ongoing reporting and analysis of key performance indicators for quality. Participates in discussions with leadership regarding findings, trends, and areas for improvement.

Participates in key initiatives and special projects as assigned. Provides subject matter and technical expertise to the support process owners.

Maintains a solid Controls framework through oversight, monitoring, assessing risks, and validating results.


What you bring:

- 0-1 years of experience required: Strong analytical skills; experience in process documentation and measurement; MS Excel and PowerPoint skills; knowledge of basic project management practices.

- 2-3 years of experience preferred: Operations, Technology, Insurance/Financial services experience and/or relevant technical experience.


What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.


Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.


Join us.  We care for tomorrow.