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CRM Administrator | Hybrid

Job Level:  Professional
Location: 

Minneapolis, MN, US, 55416-1297

Due Date:  N/A
Area of Expertise:  IT & Tech Engineering
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  3557

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

The CRM Administrator performs administration, support, maintenance, and custom configuration of the Allianz Life instance of Salesforce.com.  The administrator acts as a liaison between the user and the CRM technology, implementing solutions that meet the business need, improve data quality and leverage Salesforce.com best practices.

  • Partner with IT and business to develop and deploy updates, enhancements, and new system functionality including the creation of new custom and standard objects, reports, dashboards formulas, triggers, and workflows.  Coordinate and/or assist with functional UAT and QA of new CRM system features.  Create training materials and user documentation, and help maintain ongoing documentation processes/repositories as business needs evolve or features are added. 
  • Troubleshoot and resolve Salesforce support requests from end users.  Manage security, users, roles, profiles, layouts, groups, sharing rules and other setup options across business areas. 
  • Support, maintain, and enhance other third party applications within the CRM ecosystem.  This includes, but is not limited to Seismic, Geopointe, and Timetrade.
  • Serve as a SME for Salesforce.com capabilities and best practices, working closely with business partners and IT to realize the full capabilities of the Salesforce.com platform and other ecosystem applications.
  • Prepare files and upload data into Salesforce.com using data loader or other 3rd party tools. 

 

What you bring:

  • 2+ years’ experience required; experience working on large, cross-functional project teams as a BA, PM or SME.
  • Experience with software delivery life cycle and project management methodologies
  • Experience with data management and relational database design and familiarity with data formats, tables joins, ETL, etc.
  • Experience working within a medium to large instance of Salesforce (200+ users)
  • Two-year degree required: Business, Computer Science or related field
  • Salesforce administrator certification within 6 months of hire (if not already obtained)

 

Preferred:

  • 4+ years’ experience preferred
  • Experience as a CRM administrator/developer (Salesforce.com) in a financial services or Insurance organization
  • Experience with scrum or other agile frameworks preferred
  • Bachelor’s degree preferred

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.