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Customer Service Representative I/II - Variable | Flex

Job Level:  Entry Level
Location: 

Minneapolis, MN, US, 55416-1297

Due Date:  N/A
Area of Expertise:  Customer Services & Claims
Unit:  Allianz US Life
Job Type:  Full-Time
Remote Job:  Not applicable
Employment Type:  Permanent
ID:  1978

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

You will work exclusively Monday-Friday, no evenings and no weekends! You can also be 100% remote, hybrid, or on-site in Minneapolis, MN!

 

You will provide prompt, professional and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

 

You Will:

  • Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
  • Build relationships by listening, paraphrasing, and problem solving
  • Provide clear information
  • Manage a diverse clientele
  • Emphasis on attendance and punctuality
  • Support basic Allianz Website registration and navigation
  • Research required information using available resources
  • Follow up with Customers or Financial Professionals
  • Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued

 

What you bring:

  • Aim to exceed standard call center metrics while providing excellent customer service
  • Computer proficiency skills
  • For a CSR I, One-year experience in customer service related experience
  • For a CSR II, 2-3 years experience preferred: Call center
  • Process, focused on customer relationships
  • High School Diploma or GED
  • Work shift-times between 7am-6pm
  • For 100% remote - Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.